ONTAP Discussions

Commvault backup failure Data: operation terminated: event : internal error (for "path name")

bala08yuvaraj

Backup failed in commvault with error code 39:467 with the below error

 

backup faliure in the error

NDMP server[XYZ] reported the following error: [Data: operation terminated: event : internal error (for "path name")]

Operation terminated event : internal error: dumo could not createe backup snapshot
Dump failed to initialize
DMUP is aborted
snapshot deleted after creation

 

Checked with commvault vendor, they says need to check with netapp team why snapshot not created for this backup.

 

All other backup are running fine.

 

 

2 REPLIES 2

Re: Commvault backup failure Data: operation terminated: event : internal error (for "path name

ttran

Hi Bala08yuvaraj,

 

The Commvault error you provided is very vague and doesn't provide enough information to isolate the issue. Here are some items to check on the NetApp side:

 

- Is the volume online and mounted in ONTAP?

- Is the LIF for the NDMP session between NetApp and Commvault server operational?

- Are other NDMP jobs working?

- If you can manually create a test snapshot on the volume then the issue is not with the volume or the snapshot creation function

 

You can perform a simple connection test to the NetApp LIF used for NDMP using telnet and should see a "Connection Successful" message:

telnet [IP_of_LIF_used_for_NDMP] 10000

 

Opening a case with NetApp Support would resolve the issue quicker.

 

 

Regards,

 

Team NetApp

 

Team NetApp

View solution in original post

Re: Commvault backup failure Data: operation terminated: event : internal error (for "path name

bala08yuvaraj

Hi

 

- Is the volume online and mounted in ONTAP? How to cehck this step

- Is the LIF for the NDMP session between NetApp and Commvault server operational? Yes, 

- Are other NDMP jobs working? other jobs are running fine, Only for this path backup gets failed

- If you can manually create a test snapshot on the volume then the issue is not with the volume or the snapshot creation function - Kindly share the detailed step

 

 

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