OnTap 8.3.2 System Manager Not Working

[MarkTayler]

I have a cluster running OnTap 8.3.2

The cluster and node management network interfaces are active

and I can ssh to them.

The web services are up and running

Cluster::> sys ser web show
  (system services web show)
 External Web Services: true
                Status: online
    HTTP Protocol Port: 80
   HTTPs Protocol Port: 443
         TLSv1 Enabled: true
         SSLv3 Enabled: false
SSL FIPS 140-2 Enabled: false

I am using I.E. 8

When I attempt to access the filer via the GUI (using https),

using the cluster IP I get the security certificate error,

click continue to this website

The URL is https://nnn.nnn.nnn.nnn/sysmgr/SysMgr.html

The screen stays white and I am not prompted for the credentials.

Any ideas ?

Thanks in Advance

[ekashpureff · Accepted solution]

Mark -

IE 8 is not supported.

See the supported browsers here: 

https://library.netapp.com/ecmdocs/ECMLP2348067/html/GUID-74BC2023-C464-4958-88E0-B758B6003F9B.html

I hope this response has been helpful to you.

At your service,

Eugene E. Kashpureff, Sr.
Independent NetApp Consultant http://www.linkedin.com/in/eugenekashpureff
Senior NetApp Instructor, FastLane US http://www.fastlaneus.com/
(P.S. I appreciate 'kudos' on any helpful posts.)

[MarkTayler]

That Worked, upgraded to Firefox 50.

Thanks,

Mark

[StephaneOng]

Hello, 

Just a update to that ticket to give another solution. 

I had exactly the same problem (404 page not found) after i did a downgrade from ONTAP 9.1P2 to ONTAP 8.3.2P9. 

I notice that service name "sysmgr" was not enable and i simply run the following command : "

services web modify -name sysmgr -enabled true

"

Hope it will help someone one day. 

Cheers
Stéphane