ONTAP Discussions

OnTap shelf firmware update fail

chinchillaking
684 Views

Hello,

 

Controller_B boot fail with below error, I check it refer NetApp KB https://kb.netapp.com/onprem/ontap/hardware/Chassis_FRU_PROM_read_operation_failed.

-----------------------------------

Chassis FRU PROM read operation failed. Replace the system chassis or controller. If necessary, contact support.
May 29 11:00:29 [NetApp-02:haosc.fru.op.failed:ALERT]: Chassis FRU PROM read operation failed.
Uptime: 2m36s
System halting...
BIOS Version: 11.0.2
Portions Copyright (C) 2014-2016 NetApp, Inc. All Rights Reserved.

----------------------------------------

 

The solution "Reseat motherboard of the affected node." and "Upgrade IOM12E firmware to latest version."

 

We try Reseat motherboard of the affected node controller_B but still same problem with same error messages.

 

When try manual upgrade IOM12E firmware from alive Controller_A, it cannot upgrade shelf firmware as below error.

------------------------------------------------

storage shelf firmware update -shelf 1.0

Error: Shelf firmware update request failed on node "NetApp-01". Reason: waiting for cluster partner to respond"

------------------------------------------------

 

Since controller_B cannot boot up, how can upgrade the shelf firmware?

 

Best regards

 

1 ACCEPTED SOLUTION

chinchillaking
552 Views

After replace motherboard, problem fixed.

View solution in original post

3 REPLIES 3

Ontapforrum
661 Views

I am hoping you have already logged a ticket with NetApp. If the system is under support, then let the support deal with it.

Amador
645 Views

The shelf firmware should be upgraded from the cluster command line interface, when healthy. 

 

A 7-Mode procedure (NetApp Support Site - Disk Shelf Installation Instructions) would be tried but, as mentioned, it is better to open a support case if the system has a valid entitlement. 

chinchillaking
553 Views

After replace motherboard, problem fixed.

Public