Re: Orange light on FAS3270

sysadmin22 · ‎2014-01-09

Hi,

I wonder if anyone could help? I currently have an orange light on my one of my FAS3270's running 8.0.2P3 7-Mode but checking the operations manager I can't see anything wrong.

One of the team did replace a disk some time ago and I not sure if the light has failed to go off after it was replaced.

I have also run sysconfig -c, environment status, aggr status -f, vol status -f, on all the filers and nothing is showing as broken.

I was wondering if this is a bug in the software possibly.

Thanks

HENRYPAN2 · ‎2014-01-09

Good morning Ray,

I was running into 2 similar amber light on issues:

- an amber light refuse to go away about 4 years ago on one of my FAS6240 baby with DOT 7.3.6. It was an internal bug with cause a fake amber light on.

- Another case was due to a mother board replacement. The amber light on the controller only due to battery still in recharge process

Is your amber light just showing on the controller only & all the drive/shelve shows green light?

You may wish to open a case with NetApp support for an in deep analysis.

Good luck

Henry

sysadmin22 · ‎2014-01-09

Hi Henry,

Thanks. The light is just showing on the controller all the disks are green. I think I may dig out our support number and do as you suggest and book a call out.

Will update this question if they solve it.

forgot to say I think a reboot will clear this light but the boss doesn't want to reboot the controller.

Thanks

Ray

scottgelb · ‎2014-01-09

Definitely open a case...we have run into several of these where we have to halt -s and ctrl-g to the SP to clear the amber light (power cycle doesn't clear it) or fru_led commands to clear it. Before running each false alarm procedure (the halt -s or the fru_led off commands...depending on ONTAP version) have support guide you to see if a real issue first (environment status, etc.). You don't want to clear the LED if a real issue, but sounds like it is a false alarm. The fru commands are nice since no reboot of the controller to run them and support will guide you through those.