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ONTAP tools for VMware vSphere 10.5 setup - vCenter insufficient privileges

prcpa8w3p
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Hi, this is a new installation of ONTAP tools for VMware vSphere 10.5.

 

When we click on the OTV plugin within vCenter, buttons are all greyed out - hovering over displays "Insufficient privilege"

 

Per the following NetApp KB, we've verified that both forward and reverse DNS is functioning normally: https://kb.netapp.com/data-mgmt/OTV/VSC_Kbs/Insufficient_privilege_in_OTV_10_x_options

 

We've also already added the OTV service account as a member to the global AD Security group: "vSphere8 vCenter Admins" and assigned that same AD Security Group to the vCenter "Administrator" role and it doesn't work.

 

We also attempted an OTV installation using the vsphere.local admin account and that too also didn't work.

 

We've attempted the installation and setup on 2 separate/different lab (test/dev/non-prod) environment vCenter's and seeing the same behavior across them both.

 

Any ideas?

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