VMware Solutions Discussions

Password changed on filers breaks VSC

parkerdrace

The password used to access the storage controllers configured in the VSC (2.01P1) was changed on the filers. I updated the credentials for the storage controllers but  still have been unable to use any of the VSC funtionality except Storage Discovery.

The following message is displayed: Unable to build the filer list due to error: loadLicenses failed.

From kamino.log

2011-06-03 11:39:23,213 (697278145@qtp-1563763559-158)DEBUG [ServerServiceImpl] - Enter getFilers.

2011-06-03 11:39:23,213 (697278145@qtp-1563763559-158) DEBUG [ServerServiceImpl] - Enter loadFilers.

2011-06-03 11:39:23,214 (697278145@qtp-1563763559-158) DEBUG [ServerServiceImpl] - Enter createCipher.

2011-06-03 11:39:23,214 (697278145@qtp-1563763559-158) DEBUG [ServerServiceImpl] - Exit createCipher.

2011-06-03 11:39:23,237 (697278145@qtp-1563763559-158) DEBUG [ServerServiceImpl] - Exit loadFilers.

2011-06-03 11:39:23,238 (697278145@qtp-1563763559-158) DEBUG [FilerUtil] - Enter loadLicenses

2011-06-03 11:39:23,465 (697278145@qtp-1563763559-158) ERROR [FilerUtil] - Unable to load the filer licenses:

netapp.manage.NaAuthenticationException: Authorization failed at netapp.manage.NaServer.invokeHTTP(NaServer.java:791)

at netapp.manage.NaServer.invokeElem(NaServer.java:543)

at com.netapp.kamino.server.jzapi.FilerUtil.invokeZAPI(FilerUtil.java:3671)

at com.netapp.kamino.server.jzapi.FilerUtil.invokeZAPI(FilerUtil.java:3677)

at com.netapp.kamino.server.jzapi.FilerUtil.loadLicenses(FilerUtil.java:3376)

at com.netapp.kamino.server.ServerServiceImpl.getFilers(ServerServiceImpl.java:183)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

Any ideas?

11 REPLIES 11

scathomas

Same issue here:  I'm using VSC 4.2.1 and keep getting the error on 1 of our vcenter servers

AFEID_NOVARTIS

Anyone got this fixed?

I'm using VSC 4.2.1 and keep getting the error.

CHRIS_K_AU

Anything interesting in the filer logs? Looks like it's failing when getting info about filer licences.

deannamcneil

I have VSC 4.2 and I just got this error. It's odd!

iworxsupport

Did you ever find a fix to this? i have a similar problem

keitha

Which version of VSC? 4.0 just released on Thursday last week!

Keith

costea

If you right-click the controller in the table, you can select to update the credentials.  Otherwise it will use the last known credentials you added the filer with.

parkerdrace

costea wrote:

If you right-click the controller in the table, you can select to update the credentials.  Otherwise it will use the last known credentials you added the filer with.

I updated the credentials, it verifies them and then says it is saving the configuration but it still fails when trying to access provisioning, cloning functions.

costea

I believe this was fixed in VSC 2.1.  If you don't upgrade, you could always remove and re-add the controller.

parkerdrace

I just downloaded it, I'll give it a shot.

pedro_rocha

Hello guys, I am having a similar issue. The provisioning and cloning tab crashes with message "Unable to get the list of filers: Failed to load the storage controllers from file". And there were no password changes... VSC is 2.1 here.

Any thoughts?

Regards,

Pedro.

Announcements
NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner
Public