VMware Solutions Discussions

Password changed on filers breaks VSC


The password used to access the storage controllers configured in the VSC (2.01P1) was changed on the filers. I updated the credentials for the storage controllers but  still have been unable to use any of the VSC funtionality except Storage Discovery.

The following message is displayed: Unable to build the filer list due to error: loadLicenses failed.

From kamino.log

2011-06-03 11:39:23,213 (697278145@qtp-1563763559-158)DEBUG [ServerServiceImpl] - Enter getFilers.

2011-06-03 11:39:23,213 (697278145@qtp-1563763559-158) DEBUG [ServerServiceImpl] - Enter loadFilers.

2011-06-03 11:39:23,214 (697278145@qtp-1563763559-158) DEBUG [ServerServiceImpl] - Enter createCipher.

2011-06-03 11:39:23,214 (697278145@qtp-1563763559-158) DEBUG [ServerServiceImpl] - Exit createCipher.

2011-06-03 11:39:23,237 (697278145@qtp-1563763559-158) DEBUG [ServerServiceImpl] - Exit loadFilers.

2011-06-03 11:39:23,238 (697278145@qtp-1563763559-158) DEBUG [FilerUtil] - Enter loadLicenses

2011-06-03 11:39:23,465 (697278145@qtp-1563763559-158) ERROR [FilerUtil] - Unable to load the filer licenses:

netapp.manage.NaAuthenticationException: Authorization failed at netapp.manage.NaServer.invokeHTTP(NaServer.java:791)

at netapp.manage.NaServer.invokeElem(NaServer.java:543)

at com.netapp.kamino.server.jzapi.FilerUtil.invokeZAPI(FilerUtil.java:3671)

at com.netapp.kamino.server.jzapi.FilerUtil.invokeZAPI(FilerUtil.java:3677)

at com.netapp.kamino.server.jzapi.FilerUtil.loadLicenses(FilerUtil.java:3376)

at com.netapp.kamino.server.ServerServiceImpl.getFilers(ServerServiceImpl.java:183)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

Any ideas?



Same issue here:  I'm using VSC 4.2.1 and keep getting the error on 1 of our vcenter servers


Anyone got this fixed?

I'm using VSC 4.2.1 and keep getting the error.


Anything interesting in the filer logs? Looks like it's failing when getting info about filer licences.


I have VSC 4.2 and I just got this error. It's odd!


Did you ever find a fix to this? i have a similar problem


Which version of VSC? 4.0 just released on Thursday last week!



If you right-click the controller in the table, you can select to update the credentials.  Otherwise it will use the last known credentials you added the filer with.


costea wrote:

If you right-click the controller in the table, you can select to update the credentials.  Otherwise it will use the last known credentials you added the filer with.

I updated the credentials, it verifies them and then says it is saving the configuration but it still fails when trying to access provisioning, cloning functions.


I believe this was fixed in VSC 2.1.  If you don't upgrade, you could always remove and re-add the controller.


I just downloaded it, I'll give it a shot.


Hello guys, I am having a similar issue. The provisioning and cloning tab crashes with message "Unable to get the list of filers: Failed to load the storage controllers from file". And there were no password changes... VSC is 2.1 here.

Any thoughts?



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