There were some issues with that system risk being correctly detected. I believe it's fixed, and should be correct by Sunday. Please check again on Monday. ... View more

Hi Martin, I opened bug 716861 (RFE: Provide SMTP port configurability for AutoSupport) on your behalf. Regards, -Andris ... View more

Like the NetApp Support destination, the e-mail destinations specified in the autosupport.partner.to option will receive all AutoSupports NetApp Support does (i.e. essentially unfiltered). The "autosupport trigger" command only configures which events are sent to the ".to" and ".noteto" destinations. ... View more

Hi Martin, That configuration option does not exist. It's assumed that customer systems will be pointing to an SMTP relay on their internal network - where concerns over spam (the main reason for blocking 25) are minimal. Have you or customers opened any technical cases concerning this issue?  If so, please supply them. If you believe this to be an important enhancement, ask your NetApp sale representative to submit the enhancement request. ... View more

You may have already seen it, but 8.2RC1 is available as an ONTAP Simulator. http://support.netapp.com/NOW/download/tools/simulator/ontap/8.X/ ... View more

Hi Steve, You'd be looking for this HBA for your FAS2050's: 2p 3Gb SAS, PCIe X2062A-R6 You'll need MiniSAS-QSFP cables for controller to shelf connections. Part No Begin End Length Description X6543A-R6 miniSAS QSFP 2m Cable,miniSAS Cntlr-Shelf,2m X6544A-R6 miniSAS QSFP 5m Cable,miniSAS Cntlr-Shelf,5m The Hardware Universe is a handy place to look all this up. http://hwu.netapp.com I'd upgrade your systems to 7.3.7P2 for the best stability and performance. ... View more

Well, if you're running 8.0 or 8.1 Data ONTAP, you can temporarily disable the ASUP message for  USER_TRIGGERED to your .to and .noteto recipients. Invoke your fake USER_TRIGGERED (WEEKLY_LOG). Then reinstate your .to and .noteto destinations. For 8.0 instructions, see KB: 1913810 https://kb.netapp.com/support/index?page=content&id=1013810 In 8.1, use the "autosupport trigger modify" command for the "invoke.all" event. ... View more

No need. That tells me it was 8.1.2. ... View more

Sorry... I don't know. Hana might have a clearer answer. What DOT version is your VM? ... View more

Thanks.  Even with 5.1 (latest shipping), the release notes say:     Data ONTAP Edge is not supported. ... View more

Keith, What version of OCUM are you testing with? ... View more

I am not seeing any problems with My AutoSupport - this is as an employee from a VPN connection, at least. Definitely follow the instructions here to open a support ticket: https://support.netapp.com/willows/pri/feedback.do Regards, -Andris ... View more

Both customers and resellers can see their installed systems in My AutoSupport and in "Installed Systems" on the support site.  ... View more

This is well-documented in the 8.1 System Administration Guide, as well as on-box man pages. https://library.netapp.com/ecmdocs/ECMP1136573/html/frameset.html Look in Monitoring the storage system --> Managing AutoSupport --> AutoSupport Options In short: autosupport.noteto sends a very short e-mail that just contains the AutoSupport subject line to the listed e-mail recipients. It is potentially filtered (see: autosupport triggers) autosupport.partner.to sends complete AutoSupport messages to the listed e-mail recipients. It is not filtered (same ASUP messages as one sent to NetApp Support) autosupport.performance_data.doit is a command to collect performance statistics and send as PERFORMANCE SNAPSHOT AutoSupport messages, on-demand. Similar in concept to the autosupport.doit command that sends USER_TRIGGERED AutoSupport messages. autosupport.performance_data.enable controls whether PERFORMANCE DATA is sent to NetApp Support and partner.to destinations (except there's a bug with partner.to). ... View more

I believe it is the storage system's timezone that is used when viewing My AutoSupport-related information. ... View more

When you speak of "viewing", are you referring to the NetApp Support site's page "My Support" -> "Systems",  or are you referring to the My AutoSupport portal? In either case, the best recommendation for you and your customer is to open a ticket via the support site's "Feedback" page, and be ready to supply the serial numbers of the missing systems. https://support.netapp.com/eservice/assistant ... View more

Kevin, PERFORMANCE DATA and MANAGEMENT LOG is now sent daily, in order to smooth out the Sunday traffic and minimize the potential for information being truncated in the WEEKLY LOG. WEEKLY LOG no longer contains any log files. They are sent exclusively by MANAGEMENT LOG daily. MANAGEMENT LOG is very important for NetApp to receive for system diagnosis during technical cases, as well as for detection of system risks. PERFORMANCE DATA is required for performance trending and to provide the performance graphs in My AutoSupport. NetApp recommends that you allow both to be sent daily. MANAGEMENT LOG cannot be individually controlled for sending to NetApp. PERFORMANCE DATA can be controlled by the "options autosupport.performance_data.enable" command. Are you specifying e-mail addresses via "autosupport.partner.to"? If that is how you are seeing these AutoSupport e-mails, then see Bug 605902 http://support.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=605902 This bug describes a regression where partner.to e-mail destinations always receive PERFORMANCE DATA, regardless of the options setting. ... View more

You're saying that you don't have a support contract, so you can't call NetApp Tech Support? Do you have access to the NetApp Support Site with a login ID?  Our knowledgebase and documentation would be able to provide guidance. In any case, you picked the wrong community forum, unfortunately. I'd recommend you repost your message to this forum, instead. https://communities.netapp.com/community/products_and_solutions/data_ontap Regards, -Andris ... View more

Please open a technical case with NetApp Support to investigate this further. Thanks. ... View more

7-mode? Try looking at the /etc/log/mlog/notifyd.log files to see more detailed information about the AutoSupport process. If you ask the support engineer to open a consult request in our internal AutoSupport knowledge exchange, folks like Rudy might be able to help out further. ... View more

I've contacted the KB author on your behalf. Let's resolve with the author. ... View more

I missed the My AutoSupport angle... sorry. There isn't a storage trending report in My AutoSupport, unfortunately.  I'll pass on your request to the Product Manager. ... View more

Wrong forum... Try: https://communities.netapp.com/community/products_and_solutions/storage_management_software or Try: https://forums.netapp.com/community/support/snap -Andris ... View more