Active IQ Unified Manager Discussions

OCI 7.3.1 :Failed to acquire EMC




We have a problem acquisition of emc array.
The emc storage adding fails with the message below.


"Failed to execute Sym CLI symcfg. because <?xml version="1.0" standalone="yes" ?> <SymCLI_ML> 

  No devices were found <SymCLI_ML>"



Solution enabler was installed on the oci server.

When I run a symcfg list command, both arrays show up. 


Is the ip in the netcfg file on the solution enabler server set to the ip of the oci server?
And do the server names in netcfg have to be registered in the hosts file of each server?







Hello there,


if you run the symcfg list command and both arrays show up, it seems you have configured the netcfg file correctly.

Still, for the sake of clarity, what you want to put down in the netcfg file is one distinct line (entry) for each productive SE instance in your environment that you want to collect data from.

The format of the entry is described in the netcfg file itself, but it should be something like this:


Where you can replace SYMAPI_SERVER with a service name of your choosing - this is what you want to put into the datasource configuration - and the IP address should point to your productive Sorlutions Enabler server, that's the one that has gatekeeper devices provisioned to and is actually able to communicate with the VMAX arrays.


You would want to register the server names in the local /etc/hosts (on both the OCI server and the remote SE server)  in case you run into any SSL handshake failure issues. The mechanism how SSL certificates are validated is tied to name resolution. So if the host name in the ssl certs (mostly self signed) don't match the hostname that you can resolve, the connectivity will be prohibited. Alternatively you can turn off ssl verification on both sides or allow NONSECURE connections which by default is not allowed (probably requires restarting the storsvd service though). But otherwise, no, the server names in the netcfg file don't necessarily need to be registered in the hosts file.


Hope this helps.


Kind regards,



Thanks for reply.


So, should I put the ip address of the oci server in the solution enabler's netcfg file?




Basically, what you need to do is:


1. If not done already, install Solutions Enabler on the OCI Server. Be aware that there is a version dependancy - the SE server version on the OCI Server needs to be the same as that of the remote (productive) SE server.

2. Modify the netcfg file on the OCI server and point  to the remote (productive) SE Server. The netcfg file on the remote SE server does not need any editing or modification.

3. Make sure port 2707/TCP is open between the OCI server and the remote SE server

4. Put the service name from the netcfg file (on the OCI server) in the datasource configuration.


So in effect, you have two SE Server instances "talking" to each other. One on the OCI server (where you need to modify the netcfg file) and the SE server that should already be in place in your environment and has access to the VMAX arrays via the gatekeepers issuing SCSI commands. OCI hichhikes the local SE Sever's CLI in order to collect data from the remote SE server.


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