OCI Service Pack 7.0.1.2 Install failed

[sstrznwra]

hi,

I try to installed Service Pack 7.0.1.2 on OnCommand Insight 7.0.1 build 100.

The Installation failed with Error

sp.install.log:

*************************************************
*        SANscreen SP Installation Log          *
*************************************************
INFO: SP Installation Started at 17.12.2014 10:06:57,08
ECHO is off.
INFO: SANscreen Server Installed Location: C:\Program Files\SANscreen\
INFO: Environment Variable used for SP Installation: SANSCREEN_HOME
INFO: Backup the new_model_disks.txt file before SP Installation
        1 file(s) copied.
 
INFO: Stopping the SANscreen Services
The SANscreen Acq service is stopping.
The SANscreen Acq service was stopped successfully.

The SANscreen Server service is stopping.
The SANscreen Server service was stopped successfully.

INFO: Starting the SANscreen Services
The SANscreen Server service is starting.
The SANscreen Server service was started successfully.

The SANscreen Acq service is starting.
The SANscreen Acq service was started successfully.

ERROR: Installation Failed due to some error in registering the SP
*************************************************
*            SP Installation FAILED             *
*************************************************
ERROR: SP Installation Failed at 17.12.2014 10:09:17,76

I extract the sp zip file, and can´t find the CAB File

Does anyone have any idea about it

regards

Michael

[cjohnson]

The error with service pack installer is too common on production servers, but not been able to reproduce in lab.  My suspicion is java has an open handle/lock on one of the acquistion jar files that needs to be updated.

Please try the following:

- use services.msc to set SANscreen Acquistion to disabled.

- make a backup copy of all the .jar files in the directory \SANscreen\acq . Save toa temp location.

- reboot the windows server- Acq will not start and I expect you will be able to complete Service Pack with success. (Directory \SANscreen\acq will have 13? files of type .jar.  a few with Aug 2014 time stamp and most with Nov 2014 timestamp)

- use services.msc to set SANscreen Acquistion to Automatic and start the service.

- please open a case to NetApp technical support if this approach was unsuccessful