In my organisation, NetApp OCUM events and alerts are converted into SNOW incident tickets through OCUM triggered emails. And, this is not very effective method as the SNOW (service now) never come to know about the events/alerts status change, thereby a manual efforts for the closing the tickets. So, we wanted to find the way to integrate SNOW with OCUM server API & Web services. This should create auto creation of incident tickets and if possible close the incident tickets if the events/alerts no longer valid.
Goal: To integrate the OCUM events with SNOW for auto incident creation and closer. In other words, NetApp OnCommand Unified Manager API & Web services integration with SNOW tool.
So far, we know followings but don't know the HOW part:
NetApp has confirmed that OCUM Web Services and API integration available.
Parsing of unique parameters for ServiceNow is possible per NetApp support communication.
How to configure/access SNOW to NetApp OCUM 9.4 API and web services?
How to parse NetApp OCUM 9.4 web services and API unique parameters to SNOW (ServiceNow)?
Can anyone tell me how to achieve this? or has anyone implemented this in his/her environment? I would appreciate if you can provide me how-tos or some URL to achieve this. Specially with written procedures if available.