I think I know what you are describing but could be mistaken. From the description, it seems like it is working.
The basic idea is for confirming that NetApp is receiving and correctly processing an AutoSupport, the following steps are performed:
1) configure things like network, autosupport, etc.
2) perform an "options autosupport.doit TEST"
3) confirm an email reply back to the proper administrator is received.
This verifies end-to-end that NetApp is receiving AutoSupports and the proper person is receiving replies.
As for additional value, check out MyAutoSupport by logging into now.netapp.com (I think that is correct). Using this dashboard, you can get additional value such as displaying overall utilization, find recommendations and corrects if any are warranted and potentially many other value things.
I just found the link: https://now.netapp.com/NOW/asuphome/