Active IQ - Not all HW is populating in dashboard

[disti-mel]

Partner Level Active IQ -

Questions 1: We are concerned that not all end user data is populating for our end user. We have a report from the end user with Qty 40 NetApp products, but when I look in Active IQ I can only find 23. Why would this be and is there a way to get the rest in there?

Question 2: When adding end users to my "watchlist" I have to manually checkbox each page of devices. Am I doing this wrong? There has to be an easier way.... When there's 11 pages of hardware I can't checkbox 11 pages, why can't I check all?

[AlexDawson]

Hi there!

For Q1: It sounds like you might not be the reseller of record for all of their systems. If you put in the serial number of one that doesn't show up and can't see it, that would be the most likely case.

You can request that is changed by opening a ticket via https://mysupport.netapp.com/eservice/assistant for category 1 = AutoSupport, category 2 = Active IQ, and provide a list of all systems you know about from the customer, and all you can see, and ask to be made the reseller for each of them. Please provide a customer contact in the request and they will sort it out.

For Q2: I'm afraid I don't actually know the interface you're referring to here. I would suggest you refer to your partner TPM or solutions center to see if there is an easier option. Please feel free to message me with your corporate contact details if you'd like me to put you in touch with them. 

Hope this helps!