Active IQ and AutoSupport Discussions

Active IQ mobile app - adding note to existing support case

jm_anglin

I just tried to add a note to a support ticket via the Active IQ app on my android phone.   Unfortunately, as soon as I tapped on the text box, a soft keyboard covered the bottom half of the screen obscuring the submit button and there's no way to remove that keyboard.  I also noted that the screen would not auto-rotate when I turned by phone, hoping that would cause the keyboard to disappear.   I gave up and added my note to the ticket from a web browser ... and have now spent about twice that amount of time trying to find the appropriate place to report this bug.

1 ACCEPTED SOLUTION

ssahana

Hello,

 

Apologies for the inconvenience. Our support team will look at this issue and get back to you. Meanwhile, please share your device model and a screenshot to ng-support-mobile-app@netapp.com

 

Thanks

 

Sahana

View solution in original post

1 REPLY 1

ssahana

Hello,

 

Apologies for the inconvenience. Our support team will look at this issue and get back to you. Meanwhile, please share your device model and a screenshot to ng-support-mobile-app@netapp.com

 

Thanks

 

Sahana

View solution in original post

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