2019-02-21 11:14 AM
I just tried to add a note to a support ticket via the Active IQ app on my android phone. Unfortunately, as soon as I tapped on the text box, a soft keyboard covered the bottom half of the screen obscuring the submit button and there's no way to remove that keyboard. I also noted that the screen would not auto-rotate when I turned by phone, hoping that would cause the keyboard to disappear. I gave up and added my note to the ticket from a web browser ... and have now spent about twice that amount of time trying to find the appropriate place to report this bug.
Solved! See The Solution
1 REPLY 1
2019-03-03 10:44 AM
Apologies for the inconvenience. Our support team will look at this issue and get back to you. Meanwhile, please share your device model and a screenshot to firstname.lastname@example.org