Active IQ and AutoSupport Discussions

Active IQ mobile app - adding note to existing support case

I just tried to add a note to a support ticket via the Active IQ app on my android phone.   Unfortunately, as soon as I tapped on the text box, a soft keyboard covered the bottom half of the screen obscuring the submit button and there's no way to remove that keyboard.  I also noted that the screen would not auto-rotate when I turned by phone, hoping that would cause the keyboard to disappear.   I gave up and added my note to the ticket from a web browser ... and have now spent about twice that amount of time trying to find the appropriate place to report this bug.

1 REPLY 1

Re: Active IQ mobile app - adding note to existing support case

Hello,

 

Apologies for the inconvenience. Our support team will look at this issue and get back to you. Meanwhile, please share your device model and a screenshot to ng-support-mobile-app@netapp.com

 

Thanks

 

Sahana

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