Active IQ and AutoSupport Discussions
Guru's please help me out with Autosupport error message:
we have a filer FAS3040 when i trigger an autosupport on my filer, we are unable to recieve the autosupports.
i see following message on the console:
Autosupport cannot connect to host 209.x.x.x (Network comm problem) for message: USER_TRIGGERED (TEST)
1. i tested pinging the filer from mailserver & netapp filer , ping test is success
2. checked the settings on the mailserver, filer ip address is there.
3. i have no problems with my SSH connection
4. settings on autosupport option autosupport.support.transport smtp
please let me know what's wrong on with my autosupport settings.
I would recommend talk to NetApp support on this issue since it might involve some hands on troubleshooting. It is not an easy thing to debug via a community forum.