The System Administration Guide is silent as to the concurrent use of http/https and smtp for autosupport transport protocols. Can autosupport.support.transport be set to both http/https and smtp? Otherwise if accepting default http/https, how can customers receive alerts via autosupport.support.to ? Is it common for message length to be restricted by smtp mail host?
If am correct it may not be possible to specify both http/https & smtp for transport. If you specify http/https a proxy is required. If you specify SMTP it may not be required. I had trouble receiving alerts through http/https may be because i did not set them properly. But if you have an SMTP server then the below settings would help. Make sure you define your mail host as well at autosupport.mailhost.
all of the autosupport.support options are for how NetApp gets system automated messages. autosupport.support.transport can be ONE of the following: http | https | smtp.
If you use SMTP then options autosupport.mailhost must be defined as an IP address or FQDN\name. If you choose FQDN or name ensure that it is defined in /etc/hosts (perferred) or DNS.
If you want to recieve ASUP messages to your email account then configure the following:
autosupport.content <minimal or maximum> autosupport.enable on autosupport.from <from address such as email@example.com> autosupport.mailhost xxx.xxx.xxx.xxx <or define as name and put IP in /etc/hosts> autosupport.retry.count 15 (value might be overwritten in takeover) autosupport.retry.interval 4m (value might be overwritten in takeover) autosupport.to <smtp addresses of persons to notify or distribution lists. semicolon seperated for multiple entries>
If you do not want SMTP ASUP messages then:
configure SNMP and use 3rd party monitoring product
use NetApp AppWatch with MOM\SCOM
configure syslog and send syslog messages to 3rd party product