Active IQ and AutoSupport Discussions

Can SP / RLM / RSA send Autosupport messages?

SNETAPPUSER

Hi

I want to know whether SP / RLM or RSA can send autosupport messages via SMTP or HTTP(s)? If so, how to configure it?

Thank you in advanced.

3 REPLIES 3

bbjholcomb

options autosupport.support.transport, you should be able to use smtp or http.

SNETAPPUSER

I want to know whether SP or RLM is capable of sending autosupport messages?
What is the purpose of RSA? How does it help to troubleshoot errors from remotely?

bbjholcomb

RSA helps NetApp support, then can make requests to your controllers to trigger autosupport and other things remotely.

If something fails off hours instead of waiting to get hold of you then trigger a autosupport or request a core dump to be sent.

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