Active IQ and AutoSupport Discussions

Error in AutoSupport site

FRANK_KEOUGH
5,161 Views

When I look at my autosupport site, I see some stuff I would like to clear out, for example

it is reporting on 3 of our NetAPP that the power supply has failed. Which is a pretty panic item.

so drive out to the data center no power supplies show to be out, have other people look,

check the SysMgr, no issues nothing in any logs.

so is there a way to clear false positives out?

Thank you

8 REPLIES 8

radek_kubka
5,161 Views

There is a number of these false positives (many of them relating to faulty  PSU) across multiple systems I have access to.

So it's a wider (& annoying) issue NetApp should address.

mmcardle
5,161 Views

We apologize for the inconvenience of the false positives.  We have identified all the issues and working to implement the fixes ASAP. 

snate
5,161 Views

I also have this problem on a 3270 and 3240.  I am unable to clear the error in AutoSupport.

MENESHHARJI
5,161 Views

We are also seeing that shelf is operating with one power supply but this was a old message about 2months ago as the system was being installed we was testing system

mmcardle
5,161 Views

Hello Menesh, we have resolved the chassis power supply issue.  We apologize for any inconvenience. 

HMAIBAUM_BECHTLE
5,161 Views

Hello Michael,

i'm still seeing these "false positive" errors in "MyAutosupport" of my customers.

Are you sure the problem has been resolved?

Regards

mmcardle
5,161 Views

Hello Henrik,

The fix is scheduled to be deployed by the end of this week, please refresh your view after this weekend.

Thank you for your patience.

~ Mike

MENESHHARJI
5,161 Views

The errors are gone but under configuration still shows RISK eg 2

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