Active IQ and AutoSupport Discussions

How to find the official support begin date?

guenterw
Does the support contract officially begin when the product is delivered? Or, does SUPPORT officially begin once the system is deployed? How and where can I find this information?
1 REPLY 1

AlexDawson

I have reviewed our "Standard Terms and Conditions", at https://www.netapp.com/us/how-to-buy/stc.aspx and the most relevant would be in the general terms, which for the regions I reviewed all state risk and title passes to customer on delivery. Also remembering, Support agreements are sold with a specific end date, not a duration.

Announcements
Register for Insight 2021 Digital

INSIGHT 2021 Digital: Meet the Specialists 2

On October 20-22, gear up for a fully digital, totally immersive virtual experience with a downright legendary lineup of world-renowned specialists. Tune in for visionary conversations, solution deep dives, technical sessions and more.

NetApp on Discord Image

We're on Discord, are you?

Live Chat, Watch Parties, and More!

Explore Banner

Meet Explore, NetApp’s digital sales platform

Engage digitally throughout the sales process, from product discovery to configuration, and handle all your post-purchase needs.

NetApp Insights to Action
I2A Banner
Public