How to find the official support begin date?
2018-02-12 02:57 PM
Does the support contract officially begin when the product is delivered? Or, does SUPPORT officially begin once the system is deployed? How and where can I find this information?
1 REPLY 1
Re: How to find the official support begin date?
2018-02-12 06:54 PM
I have reviewed our "Standard Terms and Conditions", at https://www.netapp.com/us/how-to-buy/stc.aspx and the most relevant would be in the general terms, which for the regions I reviewed all state risk and title passes to customer on delivery. Also remembering, Support agreements are sold with a specific end date, not a duration.