Active IQ and AutoSupport Discussions

How to find the official support begin date?

guenterw
Does the support contract officially begin when the product is delivered? Or, does SUPPORT officially begin once the system is deployed? How and where can I find this information?
1 REPLY 1

AlexDawson

I have reviewed our "Standard Terms and Conditions", at https://www.netapp.com/us/how-to-buy/stc.aspx and the most relevant would be in the general terms, which for the regions I reviewed all state risk and title passes to customer on delivery. Also remembering, Support agreements are sold with a specific end date, not a duration.

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