Active IQ and AutoSupport Discussions
We upgraded from DOT 188.8.131.52 to 7.3.2P4 in February.
Prior to that date, the weekly autosupports (WEEKLY_LOG) INFO used to be sent to various internal SMTP email addresses and NetApp too.
After the upgrade, the weekly autosupports ONLY go to NetApp. We are able to confirm that NetApp are receiving them by checking the History in 'My Autosupport'
However, if we perform an autosupport test, or have an 'incident' - e.g. disk failure, then the Autosupports go through to all recipients - internal and external.
Is this a feature change in the newer versions of DOT?
See The Solution
Starting with DOT 7.3, you need to set the following option to get all autosupport messages
options autosupport.partner.to firstname.lastname@example.org
the option autosupport.to has been rearranged to lower down the number of autoemails customers receive as some of them are annoyed by the count of sent emails.
View solution in original post
Thanks Thomas I have set that option appropriately and will see what happens on Sunday.
Thank you. Same problem here, same solution, works good.
The NetApp Support Site won an Association of Support Professionals Best Support Website in 2022 award.
Live Chat, Watch Parties, and More!