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Active IQ and AutoSupport Discussions

Weekly Autosupports being sent to NetApp only

nick_royle

We upgraded from DOT 7.2.6.1 to 7.3.2P4 in February.

Prior to that date, the weekly autosupports (WEEKLY_LOG) INFO used to be sent to various internal SMTP email addresses and NetApp too.

After the upgrade, the weekly autosupports ONLY go to NetApp. We are able to confirm that NetApp are receiving them by checking the History in 'My Autosupport'

However, if we perform an autosupport test, or have an 'incident' - e.g. disk failure, then the Autosupports go through to all recipients - internal and external.

Is this a feature change in the newer versions of DOT?

1 ACCEPTED SOLUTION

thomas_glodde

Starting with DOT 7.3, you need to set the following option to get all autosupport messages

options autosupport.partner.to myemail@company.com

the option autosupport.to has been rearranged to lower down the number of autoemails customers receive as some of them are annoyed by the count of sent emails.

View solution in original post

3 REPLIES 3

thomas_glodde

Starting with DOT 7.3, you need to set the following option to get all autosupport messages

options autosupport.partner.to myemail@company.com

the option autosupport.to has been rearranged to lower down the number of autoemails customers receive as some of them are annoyed by the count of sent emails.

View solution in original post

Thank you. Same problem here, same solution, works good.

nick_royle

Thanks Thomas I have set that option appropriately and will see what happens on Sunday.

Nick

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