Active IQ and AutoSupport Discussions

not able to receive autosupport

Stella

we checked the etc folder, notifyd logs are not there. the model number is FAS2020 and the version is 7.3.2

1 REPLY 1

GidonMarcus

Hi

 

can you share the output of the commands:

options autosupport

traceroute <smtp address as in autosupport.mailhost given from the command before>

autoshupport history show

autosupport destinations show

 

And confirm that your SMTP server can recive anonymous messages from the subnet of the array (you can see the ip with "ifconfig -a" and the routes with "route -s")

 

Thanks

Gidi Marcus (Linkedin) - Storage and Microsoft technologies consultant - Hydro IT LTD - UK
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