not able to receive autosupport

we checked the etc folder, notifyd logs are not there. the model number is FAS2020 and the version is 7.3.2

Re: not able to receive autosupport



can you share the output of the commands:

options autosupport

traceroute <smtp address as in autosupport.mailhost given from the command before>

autoshupport history show

autosupport destinations show


And confirm that your SMTP server can recive anonymous messages from the subnet of the array (you can see the ip with "ifconfig -a" and the routes with "route -s")