NET2

AdvancedUnibyte

my collegue , Torben Schröder installed net2 - the client is running, but he receives the message "please connect to the internet in order to update

this is the logfile

 

[2019-10-18 16:06:31] Net2 6.1.1.500 (running on Windows)

[2019-10-18 16:06:31] Loaded: config.xml

[2019-10-18 16:06:31] Connected to local database

[2019-10-18 16:06:31] Internet: Connecting using server=https://net2.netapp.com

[2019-10-18 16:06:33] Internet: Unable to connect to server

[2019-10-18 16:06:33] Loaded: Group C:\Users\schroeder\AppData\Roaming\NetApp Electronic Toolkit\xml\grp1.xml

[2019-10-18 16:06:33] Loaded: Group C:\Users\schroeder\AppData\Roaming\NetApp Electronic Toolkit\xml\grp4.xml

[2019-10-18 16:06:33] Default: Group 4 (SSC (ASP), grp4.xml)

[2019-10-18 16:06:33] Build Menu: Group 1 (Installation Technical Library, grp1.xml)

[2019-

10-18 16:06:33] Build Menu: Group 4 (SSC (ASP), grp4.xml)

[2019-10-18 16:06:34] GDPR Status: Could not parse XML

[2019-10-18 16:06:34] Engineer Profile for User: Could not parse XML or user has no Partner Profile

[2019-10-18 16:06:52] Internet: Connecting using server=https://net2.netapp.com

[2019-10-18 16:06:52] Internet: Unable to connect to server

 

Could you please give me a hint, what I can to to help him?

 

best regards,

 

Axel

URL Referer: https://mysupport.netapp.com/eservice/assistant

 

 

1 REPLY 1

AlexDawson

Looks like a TCP error - maybe an outbound firewall either on device or network, there may be a proxy requirement, etc, but I don't think it's on our end.

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