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Netapp Data Broker web interface connection issue

I'm trying to connect to the web interface of my new install of Netapp DAta Broker with SnapCenter 4.2

everything is pingnig well

 

but I have the message "This site can’t be reached" when I put

 

https://data broker appliance IP:8080

 

any ideas ?

3 REPLIES 3
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Re: Netapp Data Broker web interface connection issue

Could you ensure this:

1) Firewall is disabled (or Ports are allowed)
2) Both Data broker IP & Hostname resolution works from SnapCenter server.

Re: Netapp Data Broker web interface connection issue

Firewall is disabled ...

I can ping the snapcenter server ... and the NEtapp data broker appliance

 

I installed and configured the appliance, when I use the link that the appliance tells me to use, I got the message

 

if I go in Maintenance console, I have Appliance services status : not running

 

I can't start the service ... 

 

any idea

Re: Netapp Data Broker web interface connection issue

I don't have access to databroker, so I can't really do much but I have few suggestions:

 

[On Page 26]
https://library.netapp.com/ecm/ecm_get_file/ECMLP2858035

 

Could you try these steps from the ,maintenance console:
1) Display NetApp Data Broker summary
2) Start or stop NetApp Data Broker service
3) Ping a host [SnapCenter]
4) Reboot


If that dosen't work, go for diags:

Support and Diagnostics:
a) Generate support bundle
b) Access diagnostic shell
c) Enable remote diagnostic access
d) Generate core dump bundle

 

So that anyone in the forum can take a look and guide you further.

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