General Discussion

How to "really" unsubscribe from NetApp emails?

FristLsat

Your website page:

https://www.netapp.com/utility/subscribe/

does not seem to do its job. (From a UI perspective, it confirms nothing.)

 

Your chatbot parrots this website over and over.

 

Your CSRs do not know any other way around this.

 

It took me to register to a message board to ask: How can I stop receiving emails from your company?

5 REPLIES 5

Drew_C

Hi @FristLsat, sorry this isn't working as you expected. Can you please forward the email to us?   community *at* netapp.com

I'll help get your concern routed to the right people once we know what email(s) you're receiving.

 

Thanks,

-Drew

Community Manager \\ NetApp

FristLsat

Now it's a new email "Are you cloud ready?" from "NetApp Cloud <cloud@digital.netapp.com>" .

 

Why would a company employ such tactics to irritate current-, potential, and uninterested customers?

Drew_C

I previously asked if you could forward the email to me. That will go a long way in helping to ensure this is sorted out for you (and anyone else).

 

Thanks,

-Drew

Community Manager \\ NetApp

FristLsat

At the bottom of any NetApp email it says:

 

"You are receiving this email at <myemailaddress@wouldbehere.com> because you are subscribed to receive communications from NetApp. You can unsubscribe at any time or manage your email preferences."

 

The word "unsubscribe" links to the website https://www.netapp.com/utility/subscribe/

 

Specifically, the subject line of the last 2 were "Last call - Webinar: SAP HANA success with ease" for a live webinar on Dec 3

FristLsat

Now I'm getting emails "Prepared for cloud innovation?" from "NetApp Cloud <cloud@digital.netapp.com>"

 

Once again, the "Unsubscribe" webpage does not react other than to refocus back on my user input.

 

Is there an SLA that guarantees how many advertisements are sent out?

 

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