We are facing issues with our cifs network share drive. We are taking exchange dag backups to cifs network share drive from backup exec. Data backup from backup exec to the netapp cifs network share drive is hanging at 772 GB with error "loding media eorror". Please help me to resolve this issue.
Backup exec version : 2015
NetApp FAS 2554
Data ontap version : 8.3.1
cifs share details :
Vserver: svm-hrm-cifs Share: dagbackup1 CIFS Server NetBIOS Name: SVM-HRM-CIFS Path: /dagbackup1 Share Properties: oplocks browsable changenotify continuously-available Symlink Properties: symlinks File Mode Creation Mask: - Directory Mode Creation Mask: - Share Comment: dag backup volume Share ACL: Everyone / Full Control PEANUTS\Rajiv.Gali / Full Control PEANUTS\tlx.svc.buservice / Full Control File Attribute Cache Lifetime: - Volume Name: dagbackup1 Offline Files: manual Vscan File-Operations Profile: standard Maximum Tree Connections on Share: 4294967295 UNIX Group for File Create: -
Volume details :
Vserver Name: svm-hrm-cifs Volume Name: dagbackup1 Aggregate Name: aggr2_SATA_USCS2554FAS01 Volume Size: 15TB Volume Data Set ID: 1067 Volume Master Data Set ID: 2147484715 Volume State: online Volume Type: RW Volume Style: flex Is Cluster-Mode Volume: true Is Constituent Volume: false Export Policy: default User ID: - Group ID: - Security Style: ntfs UNIX Permissions: ------------ Junction Path: /dagbackup1 Junction Path Source: RW_volume Junction Active: true Junction Parent Volume: svm_hrm_cifs_root Comment: Available Size: 11.55TB Filesystem Size: 15TB Total User-Visible Size: 15TB Used Size: 3.45TB Used Percentage: 23% Volume Nearly Full Threshold Percent: 95% Volume Full Threshold Percent: 98% Maximum Autosize (for flexvols only): 18TB (DEPRECATED)-Autosize Increment (for flexvols only): 768GB Minimum Autosize: 15TB Autosize Grow Threshold Percentage: 98% Autosize Shrink Threshold Percentage: 50% Autosize Mode: off Autosize Enabled (for flexvols only): false Total Files (for user-visible data): 31876689 Files Used (for user-visible data): 858 Space Guarantee Style: volume Space Guarantee in Effect: true Snapshot Directory Access Enabled: true Space Reserved for Snapshot Copies: 0% Snapshot Reserve Used: 0% Snapshot Policy: none Creation Time: Fri Jan 06 09:36:43 2017 Language: C.UTF-8 Clone Volume: false Node name: USCS2554FAS01 NVFAIL Option: off Volume's NVFAIL State: false Force NVFAIL on MetroCluster Switchover: off Is File System Size Fixed: false Extent Option: off Reserved Space for Overwrites: 0B Fractional Reserve: 0% Primary Space Management Strategy: volume_grow Read Reallocation Option: off Inconsistency in the File System: false Is Volume Quiesced (On-Disk): false Is Volume Quiesced (In-Memory): false Volume Contains Shared or Compressed Data: false Space Saved by Storage Efficiency: 0B Percentage Saved by Storage Efficiency: 0% Space Saved by Deduplication: 0B Percentage Saved by Deduplication: 0% Space Shared by Deduplication: 0B Space Saved by Compression: 0B Percentage Space Saved by Compression: 0% Volume Size Used by Snapshot Copies: 0B Block Type: 64-bit Is Volume Moving: false Flash Pool Caching Eligibility: read-write Flash Pool Write Caching Ineligibility Reason: - Managed By Storage Service: - Create Namespace Mirror Constituents For SnapDiff Use: - Constituent Volume Role: - QoS Policy Group Name: - Caching Policy Name: - Is Volume Move in Cutover Phase: false Number of Snapshot Copies in the Volume: 0 VBN_BAD may be present in the active filesystem: false Is Volume on a hybrid aggregate: false Total Physical Used Size: 3.45TB Physical Used Percentage: 23%
Thank you for contacting NetApp community, Did you check the Backup Exec Error Log ? Does it only says Loading Media Error ? Could you be able to take a look at the detialed error log and is this first encounter or this is been happening since long time ? If first time could you run the job once again and check it might be network error. Or can create a test backup and may be backup a 10GB file and see if it is successful ?