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Factory Reset FAS 2552 fails

I have been trying to reset filer B on my FAS2552 using opt. 4 but each time it launches the wipe filer procedure then halts without performing the wipe. Any help would be greatly appreciated.

5 REPLIES 5
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Re: Factory Reset FAS 2552 fails

What version of ONTAP?  

 

And any specific errors? 

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Re: Factory Reset FAS 2552 fails

Also, how many and what size drives are you using?

It may be easier to use a newer version of ONTAP and the "Option 9" method. But, like @SpindleNinja asked...what other errors are you seeing on the console? They are usually very helpful

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Re: Factory Reset FAS 2552 fails

We are using ONTAP 8.3.2 and unfortunately I cannot upgrade as this is in a government system. Other than a connection for "cfo_rv" failed I don't see any other failures after selecting 4 from the menu.

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Re: Factory Reset FAS 2552 fails

Can you do boot_diags and see if the disks are recognized and owned by the system? (disk show -o)

(if you have FC clients running on the other node - make sure to disconnect the FC cables from this node before boot_diags)

Gidi Marcus (Linkedin) - Storage and Microsoft technologies consultant - Hydro IT LTD - UK
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Re: Factory Reset FAS 2552 fails

The controller is seeing all the drives except 1-3. I finally replaced the controller with a spare and it is now running the factory reset.

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