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ONTAP Discussions

SnapCenter 3.0 Installation hangs/stops at "Installing Package MySQL Installer"

IanO

Hi, 


I am trying to install SnapCenter on Windows Sever 2016. Unfortunatelly, the installation hangs abruptly at "Installing Package MySQL Stage" as shown in the images below:

Image 1:

sql.PNG

 

Image 2:

 

sql2.PNG


After 4 hours of waiting, I finally decided to cancel the installation and got the log file attached herein.  

 



Any idea what the issue could be? I have tried to redo the installation a couple of times to no avail. 

 

 

2 REPLIES 2

Mohammad

What is the system configuration? Check the memory and CPU. You need 32Gig RAM and 4 CPU minimum. 

tom_dewit

I had kind of the same issue when installing Snapcenter 3.0.1 on Windows 2016, but instead of hanging at the MySQL installation phase, I received the following error: 

 

Value cannot be null. 

 

I changed the regional settings to decimal character "." instead of "," for the Snapcenter service user and received the same error. I also had to change the language for non-unicode programs to English (United States). 

 

After these two steps, I was able to install Snapcenter without further issues.

 

Grtz,

Tom

 

 

 

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