Cannot add the NetApp simulator into the Oncommand system manager

[kushneo]

Hi all,

I'm new to NetApp simulator and in the learning phase .I followed this document https://community.netapp.com/fukiw75442/attachments/fukiw75442/developer-network-articles-and-resources/112/1/Simulate+ONTAP+8.2+Step-by-Step+Installa... to install and configured netapp simulator (8.3.2) in vSphere Client, created a single node cluster in the simulator & created a virtual machine (Win7) on vsphere and installed Oncommand System manager (3.1.2) in there as well. After I complete those steps I was able to ping to my netapp simulator from my virtual machine and vice versa,

But when i try to add my netapp simulator to the Oncommand system manger it won't allow me to do so. There was an error message saying *Invalid or incomplete XML received due to communication error or character encoding errors" & also when I type the cluster IP in the web Brower (IE8) it shows me a blank window with an url https://cluster ip /sysmgr/sysmgr.html certification error. Can you give me an idea what I might done wrong in here & how to fix it?

Regards,

Kush

[yannb]

I would focus on getting system manager on the box to run first, before installing the external one.

Did you try another browser?

[kushneo]

Hi yannb , Sorry for the late reply . Yes I tried firefox 50.0 and i still can't access the NetApp simulator from there as well 

[SeanHatfield · Accepted solution]

Here are a few things to check:

Are the RDBs online?

demo::*> set adv;cluster ring show

Node      UnitName Epoch    DB Epoch DB Trnxs Master    Online
--------- -------- -------- -------- -------- --------- ---------
demo832   mgmt     1        1        1225     demo832   master
demo832   vldb     1        1        106      demo832   master
demo832   vifmgr   1        1        94       demo832   master
demo832   bcomd    1        1        65       demo832   master
demo832   crs      1        1        41       demo832   master
5 entries were displayed.

Is the web service online?

demo::> system services web show
 External Web Services: true
                Status: online
    HTTP Protocol Port: 80
   HTTPs Protocol Port: 443
         TLSv1 Enabled: true
         SSLv3 Enabled: false
SSL FIPS 140-2 Enabled: false

Is the requests counter incrementing?

demo::system services web node> show
                                                     Total         Total
Node          External HTTP Port HTTPs Port Status   HTTP Requests Bytes Served
------------- -------- --------- ---------- -------- ------------- ------------
demo832       true            80        443 online              50     19323912

Is the sysmgr web service enabled?

demo::vserver services web*> show -name sysmgr
Vserver        Type     Service Name     Description                   Enabled
-------------- -------- ---------------- ----------------------------- -------
demo           admin    sysmgr           OnCommand System Manager      true

Are you using the cluster_mgmt IP?

demo::*> network interface show
            Logical    Status     Network            Current       Current Is
Vserver     Interface  Admin/Oper Address/Mask       Node          Port    Home
----------- ---------- ---------- ------------------ ------------- ------- ----
demo
            cluster_mgmt up/up    192.168.208.208/24 demo832       e0b     false
            demo832_mgmt1 
                         up/up    192.168.208.116/24 demo832       e0d     true
2 entries were displayed.

Are the MTUs appropriately set relative to your ESX environment?

demo::*> network port show 
                                                             Speed (Mbps)
Node   Port      IPspace      Broadcast Domain Link   MTU    Admin/Oper
------ --------- ------------ ---------------- ----- ------- ------------
demo832
       e0a       Default      Default          up       1500  auto/1000
       e0b       Default      Default          up       1500  auto/1000
       e0c       Default      Default          up       1500  auto/1000
       e0d       Default      Default          up       1500  auto/1000
4 entries were displayed.

demo::*> 

Is your browser supported?

https://library.netapp.com/ecmdocs/ECMLP2348067/html/GUID-74BC2023-C464-4958-88E0-B758B6003F9B.html

Browser requirements for running OnCommand System Manager 8.3.2
Starting with Data ONTAP 8.3, OnCommand System Manager is included with Data ONTAP as a web service, enabled by default, and accessible by using a browser. You must ensure that you have the required browser to run the System Manager software.

Your web browser must be one of the following:

Microsoft Internet Explorer 10.0 or 11.0 (for Windows)
Note: Internet Explorer launched in the compatibility mode is not supported.
Mozilla Firefox 42.0 (for both Windows and Linux)
Google Chrome 45.0 (for Windows)
You can run either a 32-bit browser or a 64-bit browser on a 64-bit operating system.

The list does not include patch releases for specific browsers. If a major version of a browser is listed as supported, then all the patch releases for that version are supported as well. For example, if Microsoft Internet Explorer 11 is supported, then Microsoft Internet Explorer 11.0.1 and 11.0.9600.17498 Update 11.0.11 versions are supported as well.

You should be aware of the following information:

You should use a resolution of 1280 x 1024 pixels for optimal viewing.
Note: The screen width must not exceed 2000 pixels.
You must ensure that the web browser is not in offline mode.

[kushneo]

Hi SeanHatfield ,

The code 

demo::vserver services web*> show -name sysmgr
Vserver        Type     Service Name     Description                   Enabled
-------------- -------- ---------------- ----------------------------- -------
demo           admin    sysmgr           OnCommand System Manager      true

is not working for me , when i type cluster1::vserver services*> web
it turns into cluster1::system services web*>

[kushneo]

Hi all, I re-deployed the simulator and system manager started working for me. Not sure how it started working for me tho lol . I must have missed some steps while deploying the simulator last time .Thanks all who replied in here and gave me suggestions to fix my issue 🙂

Spoiler

[kushneo]

oh by the way i downgrade my firefox to v 42 as SeanHatfield suggested in here , so it could also be a reason which made my system manager work