VSC 2.1.1 fails to install

[JHUNTER1WGU]

I have installed VSC 2.1.1 on our vCenter 5.0 VM and registered it and it shows up in the Manage Plug-ins with a status of "Download and Install", so I click that and a little progress bar comes up, but after a few minutes it spits out the following error:

Virtual Storage Console

NetApp, Inc.

2.1.1

Disabled

Virtual Storage Console for

VMWare vSphere

The following error

occured while

downloading the

script plugin from

https://10.9.80.85:8-

143/vSphereExtensi-

onDescriptor.xml:

The request failed

because of a

connection failure.

(Unable to connect to

the remote server)

10.9.80.85 is our vCenter server which VSC2.1.1 is installed on, so I'm not sure why it's not working.  If anyone can help, that would be great, thanks guys.

[BRAD_LASECKI]

I have the exact same issue as the original poster.  I have not been able to find any information on a resolution so far.

Virtual Storage Console NetApp, Inc. 2.1.1

Disabled

Virtual Storage Console for  VMWare vSphere

The following error occured while downloading the script plugin from

https://<<IP ADDRESS>>:8143/vSphereExtensionDescriptor.xml:

The request failed because of a connection failure.

(Unable to connect to the remote server)

[SEANMLUCE]

Are you running Windows 2008 Server?  I think I had to disable Enhanced Security Configuration.

Click on the "Configure IE ESC" under the Server Manager window and try disabling it.

[BRAD_LASECKI]

I did disable IE ESC.  This is my first foray into VSC, but I am able to view that xml file from an IE Webpage.  I'm just not sure why VCenter cannot get to it.  Is there a manual work around?  ie: Can I save that XML file to the extensions folder manually?

[sizemore]

Hmmm that is usually an ESC issue.  When you browse to the page locally, do you have to acknowledge any warnings?  Try adding the IP to your trusted sites.

~Glenn

[SEANMLUCE]

Could it be a firewall issue?  What happens when you browse to http://localhost:8143?

[BRAD_LASECKI]

When I browse to the web page from my VCenter Server I can view the web page https://<<IP ADDRESS>>:8143/vSphereExtensionDescriptor.xml

If I browse to it from my laptop or from any other computer I get an HTTP ERROR 403 - Access Forbidden error.

I also get that same error message if I just try and access the local host page.

I think it's running and working, it's just that Tomcat won't allow me to connect to that XML configuration file from my laptop.(which I'm running the vSphere Client from...)

So I need to figure out how to allow myself and my laptop access to that XML file.

[SEANMLUCE]

Firewall on the server turned off?

[BRAD_LASECKI]

Yes, I've tried it with the firewall on and off.

If I run the vCenter Client on my vCenter Server, the plugin works just fine.  I just can't get it to run from my laptop.  It errors out trying to access the XML file on the web page.  I know virtually nothing about Apache/Tomcat but I'll be doing some research to see how I can make that file available to my laptop.

[BRAD_LASECKI]

Ok, it's working now.  Turned the firewalls off(and tested), back on(and tested), off again(and tested), then restarted the vCenter Server.  Tested and worked.

Somehow that did it.

[sizemore]

Disabling the firewall on Server 2k8 requires a reboot. Simply stopping the service doesn't actually turn it off completly.   Glad you got it working.

~Glenn