Active IQ and AutoSupport Discussions

Autosupport Portlet not working?

nicholson_303
11,148 Views

I can't see my inventory in the Autosupport Portlet. 

 

I opened a ticket and was told the system was going to be fixed overnight 5/5/15. It's still not working... 

 

Would anyone know if when it's going to be fixed? 

16 REPLIES 16

amans
11,105 Views

Hi,

 

Could you provide me the old ticket details?

 

Regards,

Aman

nicholson_303
11,069 Views

Case No. 40981889

ASUP_Risk.PNG

 

Long story short, when I click on one of the risks, it used to take us to our inventory page with stats, raw autosupport data, etc.

 

ASUP_Inventory.PNG

amans
11,052 Views

David,

 

I see the case has been re-opened and CSR Team is working on the ticket.

 

Regards

Aman

nicholson_303
11,048 Views

Yep,

 

looks like the new date for the fix is 5/11/15.

 

Thanks

 

telecomguy
10,983 Views

I'm having a similar issue.  I noticed the issue on 5/9, and it is still occurring this morning.  Is this a case by case basis, or is it a sitewide thing?  Should I open a ticket if it is case by case basis?

amans
10,979 Views

Hi,

 

This issue has impacted all the users and our Team is working internally to fix this.

 

There is an alternative way to view the Risks, please drop me an email @ aman.subba@netapp.com so that I can provide you the steps.

 

Regards

Aman

seshuk
10,194 Views

We are also facing the similar issue, can you please share the alternate steps to view the RISKS info

amans
10,169 Views

Hi,

 

I am unable to trace your details. Could you email me @ aman.subba@netapp.com

 

Regards

Aman

TESTLAB01
10,930 Views

Hi,

 

May I ask for the alternative steps to view the Risks or would you prefer I raise a ticket.

 

Regards Bruce

amans
10,924 Views

Hi Bruce,

 

I have emailed you with the steps.

 

Regards,

Aman

greggerritsen
10,126 Views

Is there any way you could email me the work around as well.

 

Greg Gerritsen

amans
8,836 Views

Greg,

 

I have emailed you, please check your mailbox.

 

Thanks

Aman

aspencel123
10,891 Views

Still appears this is an issue. Any update estimate on a fix. I am not able to view any autosupport details

 

thanks

Angela

amans
10,215 Views

This should get fixed on June release.

 

Thanks,

Aman

aspencel123
10,211 Views

Thanks Amans: Is there another way to generate an upgrade advisor? Manual steps?

 

Thanks

Angela

amans
10,210 Views

Angela,

 

I will shortly send you an email with the steps.

 

Thanks,

Aman

Public