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Active IQ and AutoSupport Discussions
I can't see my inventory in the Autosupport Portlet.
I opened a ticket and was told the system was going to be fixed overnight 5/5/15. It's still not working...
Would anyone know if when it's going to be fixed?
Hi,
Could you provide me the old ticket details?
Regards,
Aman
Case No. 40981889
Long story short, when I click on one of the risks, it used to take us to our inventory page with stats, raw autosupport data, etc.
David,
I see the case has been re-opened and CSR Team is working on the ticket.
Regards
Yep,
looks like the new date for the fix is 5/11/15.
Thanks
I'm having a similar issue. I noticed the issue on 5/9, and it is still occurring this morning. Is this a case by case basis, or is it a sitewide thing? Should I open a ticket if it is case by case basis?
This issue has impacted all the users and our Team is working internally to fix this.
There is an alternative way to view the Risks, please drop me an email @ [email protected] so that I can provide you the steps.
We are also facing the similar issue, can you please share the alternate steps to view the RISKS info
I am unable to trace your details. Could you email me @ [email protected]
May I ask for the alternative steps to view the Risks or would you prefer I raise a ticket.
Regards Bruce
Hi Bruce,
I have emailed you with the steps.
Is there any way you could email me the work around as well.
Greg Gerritsen
Greg,
I have emailed you, please check your mailbox.
Still appears this is an issue. Any update estimate on a fix. I am not able to view any autosupport details
thanks
Angela
This should get fixed on June release.
Thanks,
Thanks Amans: Is there another way to generate an upgrade advisor? Manual steps?
Angela,
I will shortly send you an email with the steps.
