Autosupport Portlet not working?

[nicholson_303]

I can't see my inventory in the Autosupport Portlet. 

I opened a ticket and was told the system was going to be fixed overnight 5/5/15. It's still not working... 

Would anyone know if when it's going to be fixed? 

[amans]

Hi,

Could you provide me the old ticket details?

Regards,

Aman

[nicholson_303]

Case No. 40981889

Long story short, when I click on one of the risks, it used to take us to our inventory page with stats, raw autosupport data, etc.

[amans]

David,

I see the case has been re-opened and CSR Team is working on the ticket.

Regards

Aman

[nicholson_303]

Yep,

looks like the new date for the fix is 5/11/15.

Thanks

[telecomguy]

I'm having a similar issue.  I noticed the issue on 5/9, and it is still occurring this morning.  Is this a case by case basis, or is it a sitewide thing?  Should I open a ticket if it is case by case basis?

[amans]

Hi,

This issue has impacted all the users and our Team is working internally to fix this.

There is an alternative way to view the Risks, please drop me an email @ [email protected] so that I can provide you the steps.

Regards

Aman

[seshuk]

We are also facing the similar issue, can you please share the alternate steps to view the RISKS info

[amans]

Hi,

I am unable to trace your details. Could you email me @ [email protected]

Regards

Aman

[TESTLAB01]

Hi,

May I ask for the alternative steps to view the Risks or would you prefer I raise a ticket.

Regards Bruce

[amans]

Hi Bruce,

I have emailed you with the steps.

Regards,

Aman

[greggerritsen]

Is there any way you could email me the work around as well.

Greg Gerritsen

[amans]

Greg,

I have emailed you, please check your mailbox.

Thanks

Aman

[aspencel123]

Still appears this is an issue. Any update estimate on a fix. I am not able to view any autosupport details

thanks

Angela

[amans]

This should get fixed on June release.

Thanks,

Aman

[aspencel123]

Thanks Amans: Is there another way to generate an upgrade advisor? Manual steps?

Thanks

Angela

[amans]

Angela,

I will shortly send you an email with the steps.

Thanks,

Aman