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I can't see my inventory in the Autosupport Portlet.
I opened a ticket and was told the system was going to be fixed overnight 5/5/15. It's still not working...
Would anyone know if when it's going to be fixed?
16 REPLIES 16
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Hi,
Could you provide me the old ticket details?
Regards,
Aman
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Case No. 40981889
Long story short, when I click on one of the risks, it used to take us to our inventory page with stats, raw autosupport data, etc.
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David,
I see the case has been re-opened and CSR Team is working on the ticket.
Regards
Aman
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Yep,
looks like the new date for the fix is 5/11/15.
Thanks
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I'm having a similar issue. I noticed the issue on 5/9, and it is still occurring this morning. Is this a case by case basis, or is it a sitewide thing? Should I open a ticket if it is case by case basis?
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Hi,
This issue has impacted all the users and our Team is working internally to fix this.
There is an alternative way to view the Risks, please drop me an email @ aman.subba@netapp.com so that I can provide you the steps.
Regards
Aman
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Hi,
May I ask for the alternative steps to view the Risks or would you prefer I raise a ticket.
Regards Bruce
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Still appears this is an issue. Any update estimate on a fix. I am not able to view any autosupport details
thanks
Angela