Active IQ and AutoSupport Discussions

Autosupport Portlet not working?

nicholson_303
8,947 Views

I can't see my inventory in the Autosupport Portlet. 

 

I opened a ticket and was told the system was going to be fixed overnight 5/5/15. It's still not working... 

 

Would anyone know if when it's going to be fixed? 

16 REPLIES 16

amans
8,911 Views

Hi,

 

Could you provide me the old ticket details?

 

Regards,

Aman

nicholson_303
8,875 Views

Case No. 40981889

ASUP_Risk.PNG

 

Long story short, when I click on one of the risks, it used to take us to our inventory page with stats, raw autosupport data, etc.

 

ASUP_Inventory.PNG

amans
8,858 Views

David,

 

I see the case has been re-opened and CSR Team is working on the ticket.

 

Regards

Aman

nicholson_303
8,854 Views

Yep,

 

looks like the new date for the fix is 5/11/15.

 

Thanks

 

telecomguy
8,789 Views

I'm having a similar issue.  I noticed the issue on 5/9, and it is still occurring this morning.  Is this a case by case basis, or is it a sitewide thing?  Should I open a ticket if it is case by case basis?

amans
8,785 Views

Hi,

 

This issue has impacted all the users and our Team is working internally to fix this.

 

There is an alternative way to view the Risks, please drop me an email @ aman.subba@netapp.com so that I can provide you the steps.

 

Regards

Aman

seshuk
8,000 Views

We are also facing the similar issue, can you please share the alternate steps to view the RISKS info

amans
7,975 Views

Hi,

 

I am unable to trace your details. Could you email me @ aman.subba@netapp.com

 

Regards

Aman

TESTLAB01
8,736 Views

Hi,

 

May I ask for the alternative steps to view the Risks or would you prefer I raise a ticket.

 

Regards Bruce

amans
8,730 Views

Hi Bruce,

 

I have emailed you with the steps.

 

Regards,

Aman

greggerritsen
7,932 Views

Is there any way you could email me the work around as well.

 

Greg Gerritsen

amans
6,642 Views

Greg,

 

I have emailed you, please check your mailbox.

 

Thanks

Aman

aspencel123
8,697 Views

Still appears this is an issue. Any update estimate on a fix. I am not able to view any autosupport details

 

thanks

Angela

amans
8,021 Views

This should get fixed on June release.

 

Thanks,

Aman

aspencel123
8,017 Views

Thanks Amans: Is there another way to generate an upgrade advisor? Manual steps?

 

Thanks

Angela

amans
8,016 Views

Angela,

 

I will shortly send you an email with the steps.

 

Thanks,

Aman

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