Active IQ and AutoSupport Discussions
I can't see my inventory in the Autosupport Portlet.
I opened a ticket and was told the system was going to be fixed overnight 5/5/15. It's still not working...
Would anyone know if when it's going to be fixed?
Thanks Amans: Is there another way to generate an upgrade advisor? Manual steps?
I will shortly send you an email with the steps.
Still appears this is an issue. Any update estimate on a fix. I am not able to view any autosupport details
This should get fixed on June release.
May I ask for the alternative steps to view the Risks or would you prefer I raise a ticket.
I have emailed you with the steps.
Is there any way you could email me the work around as well.
I have emailed you, please check your mailbox.
Could you provide me the old ticket details?
Case No. 40981889
Long story short, when I click on one of the risks, it used to take us to our inventory page with stats, raw autosupport data, etc.
I see the case has been re-opened and CSR Team is working on the ticket.
I'm having a similar issue. I noticed the issue on 5/9, and it is still occurring this morning. Is this a case by case basis, or is it a sitewide thing? Should I open a ticket if it is case by case basis?
This issue has impacted all the users and our Team is working internally to fix this.
There is an alternative way to view the Risks, please drop me an email @ firstname.lastname@example.org so that I can provide you the steps.
We are also facing the similar issue, can you please share the alternate steps to view the RISKS info
I am unable to trace your details. Could you email me @ email@example.com
looks like the new date for the fix is 5/11/15.
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