Active IQ and AutoSupport Discussions
Active IQ and AutoSupport Discussions
Hi there.
The tool for viewing raw autosupport data seems to only allow you to view one section at a time. Is there a way to download the /entire/ autosupport for a system?
Many thanks
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Mark Lomas
Can you download the entire AutoSupport from My AutoSupport? No.
If you have access to the system, you can grab the last 40-50 AutoSupport collections (depending on DOT version) from /etc/log/autosupport.
In 8.1, you have CLI that lets you specify any of those cached AutoSupport messages and retransmit them to arbitrary SMTP and HTTP destinations.
If you feel there's a specific reason why this should be available from My AutoSupport, please elaborate.
OK thanks.
We were just looking to run a Wireguage on a system we don't readily have remote access too but, we'll arange the access if that's the only way!
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Mark Lomas
I see that there is now an option to "Download Complete Autosupport" in either .txt or .html formats in the "Raw Data" section of My AutoSupport. I have not been able pull any info from those links, however (tried IE, Firefox, and Chrome). Is this feature currently working?
I see the same issue. Download text or html comes up with a blank page.
Brandon and Scott,
We are looking at this issue and will provide an update soon.
Thanks,
Sudip
Thank you
Has anymore progress been made on this issue?
ditto... just tried the text and html and blank page. The new iPhone Support app is nice though... a good way to enter case notes and check asups too.
Brandon, Scott, & others,
We are working on a fix and will have a deployment outlook for the community by next week.
Thanks,
Sudip
Sudip,
Thank you for keeping us informed.
-brandon