Active IQ and AutoSupport Discussions

How do I view /all/ raw autosupport data

marklomas
6,345 Views

Hi there.

The tool for viewing raw autosupport data seems to only allow you to view one section at a time.  Is there a way to download the /entire/ autosupport for a system?

Many thanks

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Mark Lomas

10 REPLIES 10

andris
6,337 Views

Can you download the entire AutoSupport from My AutoSupport? No.

If you have access to the system, you can grab the last 40-50 AutoSupport collections (depending on DOT version) from /etc/log/autosupport.

In 8.1, you have CLI that lets you specify any of those cached AutoSupport messages and retransmit them to arbitrary SMTP and HTTP destinations.

If you feel there's a specific reason why this should be available from My AutoSupport, please elaborate.

marklomas
6,338 Views

OK thanks.

We were just looking to run a Wireguage on a system we don't readily have remote access too but, we'll arange the access if that's the only way!

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Mark Lomas

brandon_odell
6,337 Views

I see that there is now an option to "Download Complete Autosupport" in either .txt or .html formats in the "Raw Data" section of My AutoSupport. I have not been able pull any info from those links, however (tried IE, Firefox, and Chrome). Is this feature currently working?

scottgelb
6,338 Views

I see the same issue.  Download text or html comes up with a blank page.

sudiph
6,337 Views

Brandon and Scott,

We are looking at this issue and will provide an update soon.

Thanks,

Sudip

scottgelb
6,338 Views

Thank you

brandon_odell
6,337 Views

Has anymore progress been made on this issue?

scottgelb
6,338 Views

ditto... just tried the text and html and blank page.  The new iPhone Support app is nice though... a good way to enter case notes and check asups too.

sudiph
6,338 Views

Brandon, Scott, & others,

We are working on a fix and will have a deployment outlook for the community by next week.

Thanks,

Sudip

brandon_odell
3,487 Views

Sudip,


Thank you for keeping us informed.

-brandon

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