My customer is frustrated with the multiple attempts to disable the automatic AutoSupport email alerts. Is this a bug or am I doing something wrong. Please review the example provided for SN: <removed SN>
Screen shot of ActiveIQ included along with the an example of the latest e-mail alert that was generated.
[hostname: scsitarget.partnerPath.misconfigured:error]: FCP Partner Path Misconfigured - Host I/O access through a non-primary and non-optimal path was detected.
This message occurs when the system detects that host I/O access to logical units (LUNs) is not through a primary path. NetApp clustered storage controllers allow access to LUNs through primary, optimized paths, and secondary, non-optimized paths. Secondary(non-primary) paths provide access to LUNs through the partner storage controller's FCP target ports. Under normal operating conditions, a host should not perform I/O to LUNs using a non-primary path. Access through a non-primary path should only occur when a host's MPIO software detects a failure of all primary paths.
I/O access to LUNs using a non-primary path indicates one or both of the following conditions: the primary paths between host and storage controller have failed; host MPIO software is not configured correctly. These conditions indicate that the redundancy of the SAN is compromised. You should take immediate corrective action to restore primary paths to the storage controllers.
In some circumstances this error might also be triggered by non-I/O activity, such as MPIO path management operations or host clustering software performing status checks against LUNs. If either of these situations is responsible, you can take steps to decrease this activity or specify custom thresholds for this error's trigger conditions. Also, FCP Partner Path Misconfigured errors might occur spuriously following storage controller boots, storage controller cluster takeover and giveback operations, or host reboots. These instances of the error are normal and are usually corrected after the host's MPIO software detects the change. You can ignore these occurrences if they are not continuous. Data ONTAP(R) 7.2.2 and later releases have enhanced the trigger for this error by ignoring partner path access for 10 minutes following a storage controller boot or cluster takeover or giveback operation.
Please refer to the following Knowledge Base article for solution:<deleted link>
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Active IQ is a web based application that is based on AutoSupport information from your systems. Active IQ improves self-service support and operational efficiency of your NetApp systems.
Under the section labeled Health Summary, click on the link called System Risk Details for more information on how to resolve these conditions.
Please feel free to contact Technical Support for any assistance needed.
To open a support case use the AutoSupport symptom as the first line of the summary of the issue.
You might want to scrub out the customer e-mails from your posting, above...
OK... that does look like the e-mail from the ActiveIQ AutoSupport Alerts feature. I'm assuming that e-mail address is listed in the "notification subscription" tab of the screen. I'd recommend using the "feedback" widget on the right and open a Helpdesk Ticket for further assistance.
Looked up the AutoSupport configuration for that Serial Number...
They have an e-mail address configured in -noteto (or autosupport.noteto).
So, since "FCP PARTNER PATH MISCONFIGURED" is considered an important event, they would receive a short e-mail note about it (if that's the e-mail they'are referring to).
Fortunately, it's configurable. Use the "autosupport trigger modify" command (can't remember which privilege level - might be diag) to disable -noteto notification for that AutoSupport callhome message. ID to use in the command: fcp.p.path.bad