Active IQ and AutoSupport Discussions

NetApp S300: off

sferreras
3,591 Views

y NetApp S300 have this message in the display

          NetApp S300: off

and when i try to use the Normal Boot? option the fan start and a message below appear: booting...

but the appliance do nothing.

any one know about this

thanks

i have new email address: sferreras@samuelferreras.com

Samuel

4 REPLIES 4

ggonzalez
3,591 Views

Hi Samuel ...

I have the same problem here.

Did you get any info about the problem ?

Thanks for your help.

Guillermo

guillermo.gonzalez@netxar.com

andris
3,591 Views

Do you recall what was the last action made with the S300?

It would be good to connect to the console port and check for relevant messages.

If you had issued halt and bye to halt the S300, you may need to power cycle the unit. See:

http://now.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=330894

rorzmcgauze
3,591 Views

Is there anything dispplayed on the LCD?

ggonzalez
3,591 Views

Hi, thanks for your comments.

Finally the owner show me the problem ...  he opened the device and did not close correctly.

The error on LCD showed the device OFF,  the cover didn't close correctly and the device did not start up.

Thx.

Public