Account support

[Cold_Cloud_1]

Does Netapp have a general contact for Account rep/exec issues? Current account rep is located 3k+ miles away, would like to move to an account manager that is closer and more timely. Going on 7 weeks waiting for a quote for new hardware. Only contact at netapp I have is said account rep...

[chamfer]

Hi @Cold_Cloud_1 , have you thought about going through a reseller?  There are resellers who do all the quote work for you and they will chase up the NetApp Account rep/exec.

This is how you can get started:

1. Find a partner here https://www.netapp.com/partners/partner-connect/
2. Contact them (if you know them) OR fill out the form here https://www.netapp.com/partners/partner-connect/get-in-touch-with-a-partner/

I am sorry that you are not getting the support that you need form your NetApp account rep/exec.

[Cold_Cloud_1]

Unfortunately already do go through a reseller and they are not the best either, not my choice to pick them. Waited 6 months for a quote on a standard order disk shelf

[Drew_C · Accepted solution]

I've emailed the person here at NetApp listed as your account rep and asked him to contact you.