General Discussion

Unable to download firmware package from the site through command




When I am trying to download the firmware package through the Perl module command line getting 'Incorrect Username or Password'  now which was working before through Perl module, even I tried Python module but getting the same Login issue.


I am able to login to the site through UI and download package.


Please check if anything changed or any method/example available to download the package through cli.


Thanks & Regards,




Can you provide some more specifics on exactly what you're downloading and which commands are being used?

Community Manager \\ NetApp


I am trying to download :   Disk Drive & Firmware Matrix



Below is the URL  through browser its downloading and I am using same URL in code to download the package.



I am using Mechanize Perl module with cookies set through my credential to download it, also I tried it through request/urllib module from python3 but giving below error :



<div class="error" id="loginfailed" style="display:none">
<p>Incorrect Username or Password</p>```



I used different URL through the same code and I am able to login and view the content



Please check if anything blocked for url=''


- Thanks




any update?





Hi Sanjay,

How long ago did this stop working? The behavior is likely to have changed since the launch of our new support site back in late March. In the meantime, I'll ask the team to see if there's a workaround or other method for downloading files like this via script.



Community Manager \\ NetApp


Yeah, it has stopped working after March 2020. 

I am still facing the issue to download the package through the script by using my account credential.  I have to download the package manually to my system,  do a copy to the destination system & do the recommended customization of firmware pkg before the firmware upgrade which blocking our automate firmware upgrade process.

Do you have any solution to automate the download of the package since the customer will only download the package and not do any changes to the package?


Thanks & Regards,


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