VMware Solutions Discussions

Problem with Autosupport

ucellcoscom

Hello, guys.
In our company we have a NetApp FAS 6040 release 8.0RC3 7-Mode.
More recently, there was a problem with configuring autosupport. When you try to change settings, turn off, turn on - nothing happens and mistakes occur:

netapp02> options autosupport      
autosupport.cifs.verbose     off       
option autosupport.content: can not be read, connection problem (code=0xffffffff)
autosupport.content          unknown    (value might be overwritten in takeover)
option autosupport.doit: can not be read, connection problem (code=0xffffffff)
autosupport.doit             unknown   
option autosupport.enable: can not be read, connection problem (code=0xffffffff)
autosupport.enable           unknown    (value might be overwritten in takeover)
option autosupport.from: can not be read, connection problem (code=0xffffffff)
autosupport.from             unknown    (value might be overwritten in takeover)
option autosupport.local.nht_data.enable: can not be read, connection problem (code=0xffffffff)
autosupport.local.nht_data.enable unknown    (value might be overwritten in takeover)
option autosupport.local.performance_data.enable: can not be read, connection problem (code=0xffffffff)
autosupport.local.performance_data.enable unknown    (value might be overwritten in takeover)
option autosupport.mailhost: can not be read, connection problem (code=0xffffffff)
autosupport.mailhost         unknown    (value might be overwritten in takeover)
option autosupport.minimal.subject.id: can not be read, connection problem (code=0xffffffff)
autosupport.minimal.subject.id unknown    (value might be overwritten in takeover)
option autosupport.enable: can not be read, connection problem (code=0xffffffff)
option autosupport.nht_data.enable: can not be read, connection problem (code=0xffffffff)
autosupport.nht_data.enable  unknown    (value might be overwritten in takeover)
option autosupport.enable: can not be read, connection problem (code=0xffffffff)
option autosupport.noteto: can not be read, connection problem (code=0xffffffff)
autosupport.noteto           unknown    (value might be overwritten in takeover)
option autosupport.from: can not be read, connection problem (code=0xffffffff)
option autosupport.partner.to: can not be read, connection problem (code=0xffffffff)
autosupport.partner.to       unknown    (value might be overwritten in takeover)
option autosupport.support.proxy: can not be read, connection problem (code=0xffffffff)
option autosupport.performance_data.doit: can not be read, connection problem (code=0xffffffff)
autosupport.performance_data.doit unknown   
option autosupport.support.transport: can not be read, connection problem (code=0xffffffff)
option autosupport.performance_data.enable: can not be read, connection problem (code=0xffffffff)
autosupport.performance_data.enable unknown    (value might be overwritten in takeover)
option autosupport.retry.count: can not be read, connection problem (code=0xffffffff)
autosupport.retry.count      unknown    (value might be overwritten in takeover)
option autosupport.retry.interval: can not be read, connection problem (code=0xffffffff)
autosupport.retry.interval   unknown    (value might be overwritten in takeover)
option autosupport.support.enable: can not be read, connection problem (code=0xffffffff)
autosupport.support.enable   unknown    (value might be overwritten in takeover)
option autosupport.support.proxy: can not be read, connection problem (code=0xffffffff)
autosupport.support.proxy    unknown    (value might be overwritten in takeover)
option autosupport.support.to: can not be read, connection problem (code=0xffffffff)
autosupport.support.to       unknown    (value might be overwritten in takeover)
option autosupport.support.transport: can not be read, connection problem (code=0xffffffff)
autosupport.support.transport unknown    (value might be overwritten in takeover)
option autosupport.support.url: can not be read, connection problem (code=0xffffffff)
autosupport.support.url      unknown    (value might be overwritten in takeover)
option autosupport.throttle: can not be read, connection problem (code=0xffffffff)
autosupport.throttle         unknown    (value might be overwritten in takeover)
option autosupport.to: can not be read, connection problem (code=0xffffffff)
autosupport.to               unknown    (value might be overwritten in takeover)

All  this only happens on one controller, but a second controller is  operating normally allows you to change settings autosupport as it  should.
Does anyone can offer ideas?

22 REPLIES 22

stevecotes

Greetings,

You may have run into bug # 497983

You can look it up, I hit this on one system and it caused ASUPs to stop.

There is a work-around listed to add specific routes for ASUP traffic.

I found one I thought worked better.

I deleted and re-added the default route.

Once done, everything started working again.

I'd also echo the suggestion to get to a newer release.

- steve

ucellcoscom

Hello, Steve.

I think this is will not help me, because all autosupport mail about Performance Data or Failed Disks sent normally.


I waiting for migrating some critical data to our new storage for start udate Data OnTap to 8.0.2 or 8.0.3.

Public