VMware Solutions Discussions

Problem with Autosupport

ucellcoscom
12,908 Views

Hello, guys.
In our company we have a NetApp FAS 6040 release 8.0RC3 7-Mode.
More recently, there was a problem with configuring autosupport. When you try to change settings, turn off, turn on - nothing happens and mistakes occur:

netapp02> options autosupport      
autosupport.cifs.verbose     off       
option autosupport.content: can not be read, connection problem (code=0xffffffff)
autosupport.content          unknown    (value might be overwritten in takeover)
option autosupport.doit: can not be read, connection problem (code=0xffffffff)
autosupport.doit             unknown   
option autosupport.enable: can not be read, connection problem (code=0xffffffff)
autosupport.enable           unknown    (value might be overwritten in takeover)
option autosupport.from: can not be read, connection problem (code=0xffffffff)
autosupport.from             unknown    (value might be overwritten in takeover)
option autosupport.local.nht_data.enable: can not be read, connection problem (code=0xffffffff)
autosupport.local.nht_data.enable unknown    (value might be overwritten in takeover)
option autosupport.local.performance_data.enable: can not be read, connection problem (code=0xffffffff)
autosupport.local.performance_data.enable unknown    (value might be overwritten in takeover)
option autosupport.mailhost: can not be read, connection problem (code=0xffffffff)
autosupport.mailhost         unknown    (value might be overwritten in takeover)
option autosupport.minimal.subject.id: can not be read, connection problem (code=0xffffffff)
autosupport.minimal.subject.id unknown    (value might be overwritten in takeover)
option autosupport.enable: can not be read, connection problem (code=0xffffffff)
option autosupport.nht_data.enable: can not be read, connection problem (code=0xffffffff)
autosupport.nht_data.enable  unknown    (value might be overwritten in takeover)
option autosupport.enable: can not be read, connection problem (code=0xffffffff)
option autosupport.noteto: can not be read, connection problem (code=0xffffffff)
autosupport.noteto           unknown    (value might be overwritten in takeover)
option autosupport.from: can not be read, connection problem (code=0xffffffff)
option autosupport.partner.to: can not be read, connection problem (code=0xffffffff)
autosupport.partner.to       unknown    (value might be overwritten in takeover)
option autosupport.support.proxy: can not be read, connection problem (code=0xffffffff)
option autosupport.performance_data.doit: can not be read, connection problem (code=0xffffffff)
autosupport.performance_data.doit unknown   
option autosupport.support.transport: can not be read, connection problem (code=0xffffffff)
option autosupport.performance_data.enable: can not be read, connection problem (code=0xffffffff)
autosupport.performance_data.enable unknown    (value might be overwritten in takeover)
option autosupport.retry.count: can not be read, connection problem (code=0xffffffff)
autosupport.retry.count      unknown    (value might be overwritten in takeover)
option autosupport.retry.interval: can not be read, connection problem (code=0xffffffff)
autosupport.retry.interval   unknown    (value might be overwritten in takeover)
option autosupport.support.enable: can not be read, connection problem (code=0xffffffff)
autosupport.support.enable   unknown    (value might be overwritten in takeover)
option autosupport.support.proxy: can not be read, connection problem (code=0xffffffff)
autosupport.support.proxy    unknown    (value might be overwritten in takeover)
option autosupport.support.to: can not be read, connection problem (code=0xffffffff)
autosupport.support.to       unknown    (value might be overwritten in takeover)
option autosupport.support.transport: can not be read, connection problem (code=0xffffffff)
autosupport.support.transport unknown    (value might be overwritten in takeover)
option autosupport.support.url: can not be read, connection problem (code=0xffffffff)
autosupport.support.url      unknown    (value might be overwritten in takeover)
option autosupport.throttle: can not be read, connection problem (code=0xffffffff)
autosupport.throttle         unknown    (value might be overwritten in takeover)
option autosupport.to: can not be read, connection problem (code=0xffffffff)
autosupport.to               unknown    (value might be overwritten in takeover)

All  this only happens on one controller, but a second controller is  operating normally allows you to change settings autosupport as it  should.
Does anyone can offer ideas?

22 REPLIES 22

stevecotes
2,594 Views

Greetings,

You may have run into bug # 497983

You can look it up, I hit this on one system and it caused ASUPs to stop.

There is a work-around listed to add specific routes for ASUP traffic.

I found one I thought worked better.

I deleted and re-added the default route.

Once done, everything started working again.

I'd also echo the suggestion to get to a newer release.

- steve

ucellcoscom
2,594 Views

Hello, Steve.

I think this is will not help me, because all autosupport mail about Performance Data or Failed Disks sent normally.


I waiting for migrating some critical data to our new storage for start udate Data OnTap to 8.0.2 or 8.0.3.

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