SnapDrive cannot connect to a disk from another DOMAIN NetApp

[basisinfra]

Hi,

I installed SnapDrive (7.0.2) on a VMware VM (ESXi 5.5) (Windows 2008 R2). My Windows VM is a member of DOMAIN_1 my NetApp is a member of DOMAIN_2, we have no trust between DOMAIN_1 and DOMAIN_2 (we cannot change that because of the company's regulations).

I would like to connect to a NetApp FC disk from SnapDrive, I cannot use RPC as a Transport Protocol setting so I use HTTPS (port 443) and I entered a account (admin) from DOMAIN_2 (where the NetApp resides).

So when I try to connect a disk I can see all the volumes and see all the LUNS but when I select a LUN and click Next it comes with the following error:

Failed to get DATA ONTAP version running on the storage system NAME.

Error description: Can't connect to host (err=10061).

Do you guys have any idea how to fix this?

Thank you in advance.

Basis Infra

[c_delporte]

in https connection mode, try with the netapp root account.

[basisinfra]

Tried the root account but also didn't work, still the same error.

[c_delporte]

check console for "Access is denied" messages

take a look at this kb

https://kb.netapp.com/support/index?page=content&id=2012671&locale=en_US

Chritophe

[COMITSUPPORT]

Clustered Ontap or 7-Mode?

[basisinfra]

It's 7-Mode.

We set up a test machine with the same settings and voila it works, crazy, because on the other vm's it isn't working...

[RPHELANIN]

did you try by  IP and root credentials?