VSC 2.0 install issue

[gary_thomas]

Morning all,

Having issues installing the 64bit version of VSC 2.0.

Basically the service won't start, in the wrapper log, it indicates the following.

I suspect there is a licensing issue in play here.

Suggestions?

7/26 12:37:13 | NetApp vSphere Plugin Framework installed.
STATUS | wrapper  | 2010/07/26 12:37:13 | --> Wrapper Started as Service
STATUS | wrapper  | 2010/07/26 12:37:13 | Java Service Wrapper Standard Edition 64-bit 3.3.9
STATUS | wrapper  | 2010/07/26 12:37:13 |   Copyright (C) 1999-2009 Tanuki Software, Ltd.  All Rights Reserved.
STATUS | wrapper  | 2010/07/26 12:37:13 |     http://wrapper.tanukisoftware.org
STATUS | wrapper  | 2010/07/26 12:37:14 |
ERROR  | wrapper  | 2010/07/26 12:37:14 | License Error:
ERROR  | wrapper  | 2010/07/26 12:37:14 | The license keys are incorrect.
ERROR  | wrapper  | 2010/07/26 12:37:14 | Please verify that the wrapper.license.* properties match exactly
ERROR  | wrapper  | 2010/07/26 12:37:14 | and that the following property values match those required for the license:
ERROR  | wrapper  | 2010/07/26 12:37:14 |   wrapper.java.mainclass=org.tanukisoftware.wrapper.WrapperSimpleApp
ERROR  | wrapper  | 2010/07/26 12:37:14 |   wrapper.app.parameter.1=com.netapp.nvpf.container.cli.NvpfServerMain
ERROR  | wrapper  | 2010/07/26 12:37:14 |
ERROR  | wrapper  | 2010/07/26 12:37:14 | A license can be obtained from the Java Service Wrapper site:
ERROR  | wrapper  | 2010/07/26 12:37:14 |   http://wrapper.tanukisoftware.org/doc/english/purchase.html
ERROR  | wrapper  | 2010/07/26 12:37:14 |
ERROR  | wrapper  | 2010/07/26 12:37:14 | Licenses can be generated for any of the following Host Ids.
ERROR  | wrapper  | 2010/07/26 12:37:14 | The first Host Id is recommended.
ERROR  | wrapper  | 2010/07/26 12:37:14 |   Host Ids:
ERROR  | wrapper  | 2010/07/26 12:37:14 |     (removed) (#1)
ERROR  | wrapper  | 2010/07/26 12:37:14 |
ERROR  | wrapper  | 2010/07/26 12:37:14 | Optional host name for license: (removed)
STATUS | wrapper  | 2010/07/26 12:37:14 | <-- Wrapper Stopped
STATUS | wrapper  | 2010/07/26 12:39:59 | --> Wrapper Started as Service
STATUS | wrapper  | 2010/07/26 12:39:59 | Java Service Wrapper Standard Edition 64-bit 3.3.9
STATUS | wrapper  | 2010/07/26 12:39:59 |   Copyright (C) 1999-2009 Tanuki Software, Ltd.  All Rights Reserved.
STATUS | wrapper  | 2010/07/26 12:39:59 |     http://wrapper.tanukisoftware.org

[amritad]

Are you able to register the plug-in? Also can you try restarting the service?

Regards

Amrita

[gary_thomas]

No the service starts, then immediately stops. The log file just repeats what I posted above for the reason its stops.

The log file I posted appears to indicate the service wrapper has a license issue.

Can't register the plugin as the service dosen't actually run to be able to get to this part.

[amritad]

Could you please file a support case with the logs? IT will help us to isolate the issue.

Regards

Amrita

[irlitsolutions]

I'm experiencing the exact same issue. Service doesnt start (stops immediately when attempted) and same errors in the wrapper log indicating bad licences keys. I have replicated this problem on two server 2008 servers (UAC on and off) and Server 2003.

[greg_upton]

Looks like there is a time-zone bug as I was able to get the wrapper working by changing time-zones to anything west of Japan.

I have logged a case to support.

[glowe]

Could you also please file a case with support so we can track the issue? (this was targeted at the folks on this thread that didn't already file a case, obviously )

Message was edited by: glowe

[gary_thomas]

Solved this issue, the version of wrapper used has a documented bug that invalidates the license in timezones west of Japan.

I downloaded a updated version and replaced the exe and everything is happy.

Guess its just a repackage job for netapp with a new version.

Cheers

[glowe]

Thanks for your input on this one Gary.  I will be sure that the engineers receive this information.

Thanks for your information as well Greg.

[irlitsolutions]

Thanks heaps Gary. I installed the new wrapper and this solved my problems also.

[fcorfdir]

Yes juste reinstall the wrapper standard and the service work. GMT+11 here