Re: VSC 4.2.1 - Failed to retrieve backup job list

LTMV2012 · ‎2013-10-11

Hello!

We have following configuration:

vCenter Server 5.5

Virtual Storage Console 4.2.1

We have configured all required backup jobs and there are working.

But since today we aren’t able to view/edit the backup job list in VSC.

We get the following error:

Failed to retrieve backup job list. Reason: FLOW-11019: Failure in ListJobAction: java.lang.ClassCastException

The restore view is working correctly:

Have anyone an idea?

Thanks

Dave

badami · ‎2013-10-11

Please see

KB 2014919 - https://kb.netapp.com/support/index?page=content&id=2014919

LTMV2012 · ‎2013-10-11

Thanks for your Answer.

The knowledgebase article describes what to if the Backup and Recovery feature no longer works.

In our case the recovery feature works fine and backups were made correct.

Only the view/edit of the backup scheduler does not work.

Here is our smvi.config:

LTMV2012 · ‎2013-10-11

Here is the server.log

2013-10-11 10:51:58,176 [jobList:8865aa80e2b38c27d548faaf888c26e6:] INFO - Starting to make a list of existing Jobs

2013-10-11 10:51:58,236 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,240 [::] DEBUG - Info:Setting a NULL job List

2013-10-11 10:51:58,271 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,271 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,303 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,304 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,336 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,336 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,367 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,367 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,400 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,401 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,432 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,432 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Virtual Machine

2013-10-11 10:51:58,436 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,437 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,468 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,468 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,502 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,502 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,533 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,533 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,566 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,567 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,602 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,602 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,635 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,635 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,667 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,667 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,700 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,700 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,731 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:59,317 [::] DEBUG - Info:Setting a NULL job List

2013-10-11 10:51:59,443 [jobList:8865aa80e2b38c27d548faaf888c26e6:] ERROR - FLOW-11019: Failure in ListJobAction: java.lang.ClassCastException

java.lang.ClassCastException

2013-10-11 10:51:59,445 [jobList:8865aa80e2b38c27d548faaf888c26e6:] ERROR - FLOW-11008: Operation failed: java.lang.ClassCastException

java.lang.ClassCastException

2013-10-11 10:51:59,499 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - ASUP: The Failure FLOW_OPERATION_TASK_FAILURE is not listed in the EMS/ASUP scenario. The class that created this erros is com.netapp.common.flow.TaskInstanceTemplate

2013-10-11 10:51:59,499 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - ASUP: The Failure FLOW_OPERATION_FAILED is not listed in the EMS/ASUP scenario. The class that created this erros is com.netapp.common.flow.Operation

2013-10-11 10:52:00,911 [::] DEBUG - Info:Setting a NULL job List

badami · ‎2013-10-11

Please check in the backups.xml file if the UUIDs for all the virtual machines to be backed up are listed correctly. Changing the structure of the data store (moving VMs etc ) may change the UUID of the vms.

In the backups.xml file ( responsible for the backup job ) each VM is pointed out as a name and UUID

Also see KB https://kb.netapp.com/support/index?page=content&id=2016512 and KB https://kb.netapp.com/support/index?page=content&id=1014396

SYNERGYROF · ‎2013-10-11

I have the same problem with vCenter Server 5.5 and VSC 4.2.1 in the datacenter view, but i can see all my backup-jobs in the plugin view.

LTMV2012 · ‎2013-10-11

Thanks Robin

That’s exactly my problem!

With the workaround “plugin view” everything is showed correctly.

Seems to be a bug in the datacenter view.

storageland · ‎2013-10-15

Hi there,

same problem here. Problem occurs only in datacenter view.

Not critical, but still annoying. We would appreciate a solution for this...

Frank

badami · ‎2013-10-15

Hello,

Please check in the backups.xml file if the UUIDs for all the virtual machines to be backed up are listed correctly. Changing the structure of the data store (moving VMs etc ) may change the UUID of the vms.

In the backups.xml file ( responsible for the backup job ) each VM is pointed out as a name and UUID

Also see KB https://kb.netapp.com/support/index?page=content&id=2016512 and KB https://kb.netapp.com/support/index?page=content&id=1014396

Let us know the results

storageland · ‎2013-10-17

Hello,

all mappings in backups.xml are correct.

Here are two event log entries which are generated each time this error occurs.

7719478 [update-job6 35afec0fa7c19768326892f73bcae343] ERROR com.netapp.common.flow.Operation - FLOW-11008: Operation failed: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable

java.lang.ClassCastException: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable at java.util.TreeMap.compare(Unknown Source) at java.util.TreeMap.put(Unknown Source) at java.util.TreeSet.add(Unknown Source) at com.netapp.smvi.task.schedule.ListJobAction.filterBackupJobs(ListJobAction.java:113) at com.netapp.smvi.task.schedule.ListJobAction.execute(ListJobAction.java:77) at com.netapp.common.flow.TaskInstanceTemplate.execute(TaskInstanceTemplate.java:325) at com.netapp.common.flow.Operation.executeCurrentStack(Operation.java:133) at com.netapp.common.flow.Operation.execute(Operation.java:59) at com.netapp.common.flow.Threadpool$OperationThread.run(Threadpool.java:263)

7719478 [update-job6 35afec0fa7c19768326892f73bcae343] ERROR com.netapp.common.flow.TaskInstanceTemplate - FLOW-11019: Failure in ListJobAction: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable

java.lang.ClassCastException: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable at java.util.TreeMap.compare(Unknown Source) at java.util.TreeMap.put(Unknown Source) at java.util.TreeSet.add(Unknown Source) at com.netapp.smvi.task.schedule.ListJobAction.filterBackupJobs(ListJobAction.java:113) at com.netapp.smvi.task.schedule.ListJobAction.execute(ListJobAction.java:77) at com.netapp.common.flow.TaskInstanceTemplate.execute(TaskInstanceTemplate.java:325) at com.netapp.common.flow.Operation.executeCurrentStack(Operation.java:133) at com.netapp.common.flow.Operation.execute(Operation.java:59) at com.netapp.common.flow.Threadpool$OperationThread.run(Threadpool.java:263)

Frank

cchandlervmware · ‎2013-11-25

We are having this issue in our developement lab. We can run a backup but we get the error if we try to do a restore.

ydk · ‎2013-11-25

Can you guys check if you have duplicate datacenter names? If you do, can you try renaming the duplicate datacenter and see if the problem still shows up?

ALAN_LEGHART · ‎2014-01-09

I hate "me too" posts. But, me too.

vSphere Client

Home > Solutions and Applications > NetApp - works fine

From the DataCenter view, get the same error.

vSphere Web Client (5.5)

?

And, are we ever going to get rid of the unsupported browser nags? We understand it's Windows only. But IE8 or 9? We're on 10 & 11 (installed). We use FF & Chrome.

blake_thornton · ‎2014-04-27

Another Me Too!

Works just fine if I use the plugin view, but if I go at it from hosts / datacenter view it barfs.

purplerobot · ‎2014-05-08

Yet another Me Too!

I was having problems getting the plugin to run at all, and I have just removed and re-installed the VSC and SMVI applications on the VCenter server, and now I get this same behavior.

I have a ticket open with IBM support (since I have an IBM-Branded NetApp) and if we get it working I will update this thread.

Using VCenter 5.1

RICCO4400 · ‎2014-05-09

Hi everybody

Me too, one more

This morning I installed VSC 4.2.1P1 (release beginning of April

Same problem

You are able from Datacenter view to restore from a backup or ADD a new backup job

But the boring "...FLOW 11019 ...." if you try refresh, as NO backup job are displayed in the pane

From "Solution and application ---> NetApp", it's ok

pedwards17 · ‎2014-06-16

We never saw this before, but this weekend I had to remove and reinstall version 4.2.1 of VSC. Now I get the error everytime I try to view the backups on the NetApp tab within a cluster or data center. As with others in this thread, going to the plugin itself from the Home page in the vSphere client works fine. The annoying thing is that our existing documentation for restores all centers around being able to display this information from the NetApp tab.