Active IQ and AutoSupport Discussions

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My AutoSupport link issues arise again

My AutoSupport link is once again having issues and from what it appears, NetApp has redesigned the launch page. I have already opened a case regarding this but is anyone else experiencing this same issue?

5 REPLIES 5
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Re: My AutoSupport link issues arise again

I was getting "page not found" errors about 1 hour ago. Currently, it is just sitting at a "loading..." status as it appears to be timing out.

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Re: My AutoSupport link issues arise again

Ken,

We are experincing issues with My AutoSupport and are looking at it as a matter of priority.

Thanks,

Sudip

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Re: My AutoSupport link issues arise again

I have experienced Server timeouts, page not found errors, and even cutomer name not found errors.

Re: My AutoSupport link issues arise again

Hi Ken,

I experience the same problems with my Autosupport.

Have you received any usefull updates since submitting this case?

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Re: My AutoSupport link issues arise again

Everyone - According to NetApp Support, the page is up and running. I received a final reply back that the tool was up at 7:01PM CST (only approximately 9 hrs past when I originally opened a ticket)  

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