Re: My AutoSupport link issues arise again

KENBUNCE0 · ‎2012-04-09

My AutoSupport link is once again having issues and from what it appears, NetApp has redesigned the launch page. I have already opened a case regarding this but is anyone else experiencing this same issue?

brandon_odell · ‎2012-04-09

I was getting "page not found" errors about 1 hour ago. Currently, it is just sitting at a "loading..." status as it appears to be timing out.

KENBUNCE0 · ‎2012-04-09

I have experienced Server timeouts, page not found errors, and even cutomer name not found errors.

sudiph · ‎2012-04-09

Ken,

We are experincing issues with My AutoSupport and are looking at it as a matter of priority.

Thanks,

Sudip

bkicken · ‎2012-04-10

Hi Ken,

I experience the same problems with my Autosupport.

Have you received any usefull updates since submitting this case?

KENBUNCE0 · ‎2012-04-10

Everyone - According to NetApp Support, the page is up and running. I received a final reply back that the tool was up at 7:01PM CST (only approximately 9 hrs past when I originally opened a ticket)