Active IQ and AutoSupport Discussions

My AutoSupport link issues arise again

KENBUNCE0
2,335 Views

My AutoSupport link is once again having issues and from what it appears, NetApp has redesigned the launch page. I have already opened a case regarding this but is anyone else experiencing this same issue?

5 REPLIES 5

brandon_odell
2,335 Views

I was getting "page not found" errors about 1 hour ago. Currently, it is just sitting at a "loading..." status as it appears to be timing out.

KENBUNCE0
2,335 Views

I have experienced Server timeouts, page not found errors, and even cutomer name not found errors.

sudiph
2,335 Views

Ken,

We are experincing issues with My AutoSupport and are looking at it as a matter of priority.

Thanks,

Sudip

bkicken
2,335 Views

Hi Ken,

I experience the same problems with my Autosupport.

Have you received any usefull updates since submitting this case?

KENBUNCE0
2,335 Views

Everyone - According to NetApp Support, the page is up and running. I received a final reply back that the tool was up at 7:01PM CST (only approximately 9 hrs past when I originally opened a ticket)  

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