Active IQ and AutoSupport Discussions

My AutoSupport link issues arise again

KENBUNCE0

My AutoSupport link is once again having issues and from what it appears, NetApp has redesigned the launch page. I have already opened a case regarding this but is anyone else experiencing this same issue?

5 REPLIES 5

Re: My AutoSupport link issues arise again

brandon_odell

I was getting "page not found" errors about 1 hour ago. Currently, it is just sitting at a "loading..." status as it appears to be timing out.

Re: My AutoSupport link issues arise again

sudiph

Ken,

We are experincing issues with My AutoSupport and are looking at it as a matter of priority.

Thanks,

Sudip

Re: My AutoSupport link issues arise again

KENBUNCE0

I have experienced Server timeouts, page not found errors, and even cutomer name not found errors.

Re: My AutoSupport link issues arise again

bkicken

Hi Ken,

I experience the same problems with my Autosupport.

Have you received any usefull updates since submitting this case?

Re: My AutoSupport link issues arise again

KENBUNCE0

Everyone - According to NetApp Support, the page is up and running. I received a final reply back that the tool was up at 7:01PM CST (only approximately 9 hrs past when I originally opened a ticket)  

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